Dual Services Officer Multi site Relief

ABM Industries; Whitley Bay; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24/7 GP for you and family

Mental Health support

Get Fit programme

Financial and legal support

Cycle to work scheme

Perks at Work app with discounts

Job summary

ABM is seeking a vigilant security supervisor for a busy shopping centre in NE26 1DG. You will patrol premises, monitor CCTV and bodycams, manage daily operations and health & safety checks, and liaise with emergency services when needed.

The role requires a valid SIADoorSupervisor Licence and CCTV Licence, flexible shifts, and strong customer service. ABM offers a wide benefits package and a rota-based schedule.

Qualifications

• Excellent customer service and communication.
• Professional approach with sound judgement and integrity.
• Ability to stay calm under pressure and work well with others.
• Flexible to cover holidays and sick leave.
• Ability to follow instructions.

Responsibilities

• Carry out daily cleaning and maintain a safe, clean environment.
• Ensure recycling and waste management are carried out.
• Liaise with colleagues to ensure smooth Centre operations.
• Monitor car parks, wash and replace bin liners as needed.
• Carry out daily site inspections of streets, carparks, and public areas.
• Perform health and safety checks as requested by Facilities/Centre Managers.
• Prevent disturbances, secure doors and restricted areas, and escort unnecessary individuals off site.
• Report incidents and accidents; document daily activities and irregularities.
• View CCTV footage and other feeds; manage multiple information sources.
• Respond to emergencies and liaise with emergency services as required.
• Ensure contractors have permits to work before starting.
• Reception duties including answering calls and logging visitors.
• Test fire alarms and respond to activations promptly.
• Address spills or litter; maintain general site cleanliness.
• Adhere to health and safety legislation and centre guidelines.
• Undertake miscellaneous duties within the Centre.

Skills

Customer service

Communication

Professionalism

Calm under pressure

Teamwork

Flexibility

Following instructions

Education

SIADoorSupervisorLicence

CCTVLicence

Job description

LOCATION: NE26 1DG

HOURS: Variable shifts, 5 days from 7 on Rota

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

ROLE OVERVIEW AND PURPOSE

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

KEYRESPONSIBILITIES

• Carry out daily cleaning withintheCentrefollowing PPM Schedulesaredelivered tomaintainacleanand safe environment for all visitors

• Ensureefficientrecyclingandwastemanagementiscarriedout

• Maintainwelfarefacilitiesingoodcondition

• LiaisewithallcolleaguestoensurethesmoothandefficientrunningoftheCentre

• Cleaningcarparks,manuallybrushingedges, along with emptying and replacing bin liners.

• Tocarryoutadailyinspectionofsitestreets,carparks,serviceroads/areasandpublicaccessareas back of house

• EnsureallHealth&SafetychecksarecarriedoutasrequestedbyFacilitiesManager&CentreManager

• InconjunctionwithFacilitiesManager&CentreManagercommunicateanddeliverHealthand Safety, practices, and regulations to company/centre specifications

• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure securityofdoorsandgatesandthatnounauthorisedpersonnelenterrestrictedareastherefore creating a safe and comfortable working environment for employees and visitors

• Accuratelyreportingallincidents&accidents,writingreportsofdailyactivitiesandirregularities, such as property damage, presence ofunauthorisedpersons, requests forassistanceor unusual occurrences and attending Court or Tribunal to give evidence

• Viewinganddownloadingrecordedfootageandmaintainingeffectivemultipleinformation feedssimultaneously, namely CCTV footage,Bodycamsand the radio system

• Dealingappropriatelyandwithcourtesyindividualswhotoactinananti-socialmanner,whoareor appearto be under theinfluence of alcohol or drugs and escortingindividuals from theCentre/site

• Respondingtoemergencysituationsastheyarise,liaisingwiththeemergencyservices,police, ambulance, and fire service to resolve issues andmaintainsecurity and service, directing emergency vehicles and other traffic on site

• Ensureallcontractorshaveavalidpermittowork,beforecommencinganyworks

• Receptionduties,includingansweringtelephonecallstotakemessages,answerquestions,and provide information, logging visitors in and out via the visitors’ book

• Testingthefirealarmsystemsincludingthesettinganddisengagingofthealarmpanel,andthe activation of the call points, dealing promptly with alarm activations

• Dealwithanyspillagesorlitterwithinthemallandcommonareas

• Totakeresponsibilityforyourownandothershealthandsafety,tocarryoutyourrolesafelyandto health, safety and security legislation and guidelines

• ToundertakeothermiscellaneousdutiesrelatingtogeneralserviceswithintheCentre,as requested by the management team

• Excellentcustomerservice

• Greatcommunicationskills

• Professionalapproachwithsoundjudgementandintegrity

• Remaincalmunderpressure

• Workwellwithothers

• Flexibletocoverholidaysandsickleave

• Abilitytofollowinstructions

QUALIFICATIONS

• SIADoorSupervisorLicence

• CCTVLicence

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.