Dual Relief Officer

ABM Industries; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit programme

Financial and legal support

Cycle to work scheme

Perks at Work access

Job summary

ABM is seeking a diligent Security Centre Supervisor to join our team at Mermaid Quay, Cardiff Bay. You will help maintain a safe environment for customers and staff, patrol the premises and coordinate daily security operations.

The role requires strong communication, a customer‑focused approach and a SIA Door Supervisor Licence. We offer a comprehensive benefits package and a supportive working environment within a busy shopping centre.

Qualifications

• Excellent customer service.
• Strong communication skills.
• Professional approach with sound judgment and integrity.
• Remain calm under pressure.
• Work well with others.
• Flexible to cover holidays and sick leave.
• Ability to follow instructions.

Responsibilities

• Maintain a safe and secure environment by patrolling and monitoring premises.
• Carry out day-to-day cleaning and housekeeping and supervise daily operations.
• Liaise with colleagues to ensure smooth running of the Centre.
• Report incidents and daily activities accurately.
• Respond to emergencies and coordinate with emergency services.
• Ensure contractors have valid permits to work before starting works.

Skills

Customer service

Communication skills

Professional approach

Calm under pressure

Teamwork

Flexibility

Follow instructions

Education

SIA Door Supervisor Licence

Job description

LOCATION: Mermaid Quay, Cardiff Bay, CF10 5BZ

SHIFT PATTERN: As required

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

KEY RESPONSIBILITIES

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

• Carry out daily cleaningwithintheCentrefollowing PPM Schedulesaredelivered tomaintainacleanand safe environment for all visitors

• Ensureefficientrecyclingandwastemanagementiscarriedout

• Maintainwelfarefacilitiesingoodcondition

• LiaisewithallcolleaguestoensurethesmoothandefficientrunningoftheCentre

• Cleaningcarparks,manuallybrushingedges, along with emptying and replacing bin liners.

• Tocarryoutadailyinspectionofsitestreets,carparks,serviceroads/areasandpublicaccessareas back of house

• EnsureallHealth&SafetychecksarecarriedoutasrequestedbyFacilitiesManager&CentreManager

• InconjunctionwithFacilitiesManager&CentreManagercommunicateanddeliverHealthand Safety, practices, and regulations to company/centre specifications

• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure securityofdoorsandgatesandthatnounauthorisedpersonnelenterrestrictedareastherefore creating a safe and comfortable working environment for employees and visitors

• Accuratelyreportingallincidents&accidents,writingreportsofdailyactivitiesandirregularities, such as property damage, presence ofunauthorisedpersons, requests forassistanceor unusual occurrences and attending Court or Tribunal to give evidence

• Viewinganddownloadingrecordedfootageandmaintainingeffectivemultipleinformation feedssimultaneously, namely CCTV footage,Bodycamsand the radio system

• Dealingappropriatelyandwithcourtesyindividualswhotoactinananti-socialmanner,whoareor appearto be under theinfluence of alcohol or drugs and escortingindividuals from theCentre/site

• Respondingtoemergencysituationsastheyarise,liaisingwiththeemergencyservices,police, ambulance, and fire service to resolve issues andmaintainsecurity and service, directing emergency vehicles and other traffic on site

• Ensureallcontractorshaveavalidpermittowork,beforecommencinganyworks

• Receptionduties,includingansweringtelephonecallstotakemessages,answerquestions,and provide information, logging visitors in and out via the visitors’ book

• Testingthefirealarmsystemsincludingthesettinganddisengagingofthealarmpanel,andthe activation of the call points, dealing promptly with alarm activations

• Dealwithanyspillagesorlitterwithinthemallandcommonareas

• Totakeresponsibilityforyourownandothershealthandsafety,tocarryoutyourrolesafelyandto health, safety and security legislation and guidelines

• ToundertakeothermiscellaneousdutiesrelatingtogeneralserviceswithintheCentre,as requested by the management team

REQUIRED SKILLS AND EXPERIENCE

• Excellentcustomerservice

• Greatcommunicationskills

• Professionalapproachwithsoundjudgementandintegrity

• Remaincalmunderpressure

• Workwellwithothers

• Flexibletocoverholidaysandsickleave

• Abilitytofollowinstructions

QUALIFICATIONS

• SIADoorSupervisorLicence

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.