Dual Service Operative

ABM UK; Jarrow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

24/7 GP for you and family

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work

Life resources and tools

Support: crisis assistance

Job summary

ABM UK is seeking a vigilant Security Officer for Viking Shopping Centre, Jarrow. You will patrol, monitor CCTV, maintain a safe environment, and support everyday Centre operations.

The role involves 40 hours per week on a rota including day and night shifts. Applicants must hold an SIA Door Supervisor licence and demonstrate excellent customer service and teamwork in a busy retail setting. ABM UK offers competitive pay and benefits.

Qualifications

• Customer service skills for a busy retail environment.
• Strong verbal and written communication abilities.
• Professional conduct with sound judgement and integrity.
• Ability to stay calm under pressure.
• Team player with flexibility to cover shifts.
• Willingness to follow established procedures.
• Maintain security and health & safety standards.

Responsibilities

• Patrol and monitor premises to ensure safety and security.
• Operate CCTV and assist with incident reporting.
• Maintain high cleaning and housekeeping standards within the centre.
• Liaise with colleagues to ensure smooth centre operations.
• Assist with waste management and welfare facilities.
• Respond to emergencies and coordinate with services as needed.
• Ensure contractors have permits to work and manage access control.
• Provide reception support and log visitors as required.
• Contribute to a safe environment for customers and staff.

Skills

Customer service

Communication

Professionalism

Calm under pressure

Teamwork

Flexibility

Instruction following

Education

SIA Door Supervisor Licence

Job description

PAY RATE: £13.25 per hour

HOURS: 40 hours per week, 5 Days from 7 on Rota working Days and Nights on Rota

Role Overview And Purpose

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

LOCATION: Viking Shopping Centre

PAY RATE: £13.25 per hour

HOURS: 40 hours per week, 5 Days from 7 on Rota working Days and Nights on Rota

Role Overview And Purpose

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

Key Responsibilities

• Ensure the cleaning standards within the Centre are of the highest thereby delivering a clean and safe environment for all visitors
• Ensure efficient recycling and waste management is carried out
• Maintain welfare facilities in good condition
• Liaise with all colleagues to ensure the smooth and efficient running of the Centre
• Cleaning car parks with mechanical sweeper and manually brushing edges and gutters
• To carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house
• Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager
• In conjunction with Facilities Manager & Centre Manager communicate and deliver Health & Safety, practices, and regulations to company/centre specifications
• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors
• Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence
• Monitoring and operating CCTV cameras including viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system
• Dealing appropriately and with courtesy individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site
• Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site
• Ensure all contractors have a valid permit to work, before commencing any works
• Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors' book
• Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations
• Deal with any spillages or litter within the mall and common areas
• To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines
• To undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team

Required Skills And Experience

• Excellent customer service
• Great communication skills
• Professional approach with sound judgement and integrity
• Remain calm under pressure
• Work well with others
• Flexible to cover holidays and sick leave
• Ability to follow instructions

Qualifications

• SIA Door Supervisor Licence

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For More Information About ABM's Benefits, Visit Our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.