DUA Specialist

Aviva plc; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus 10% of annual salary

Generous pension scheme

29 days holiday + bank holidays

Aviva Private Medical

Discount on Aviva products

Matching Share Plan

Save As You Earn

Volunteer days

Job summary

Aviva plc is seeking a DUA Hub Specialist to support, implement and develop service standards for the DUA Hub. You will onboard and control delegated underwriting authority relationships through their lifecycle, collaborating with underwriting, product governance, distribution, 2LOD risk, compliance and Internal Audit.

The role requires strong communication, quick learning, and the ability to work through ambiguity, with a focus on streamlining processes and improving risk controls across the

Qualifications

• Experience in a DUA/underwriting role within Insurance.
• London Market (Lloyds Syndicate) or Company Market experience essential.
• Experience interrogating, assessing and improving systemised processes to establish delegated authorities.
• Strong attention to detail and data quality; proactive problem solving.
• Experience in controlled environments and meeting outsourcing standards.

Responsibilities

• Collaborate on project and BAU activities for the DUA Hub.
• Support onboarding and lifecycle control of delegated underwriting authority relationships.
• Interact with stakeholders across underwriting, product governance, distribution, 2LOD risk, compliance and Internal Audit.
• Help streamline process design and enable systemisation of risk controls.
• Assist servicing of the existing book of business and risk issues remediation.

Skills

DUA

Underwriting

Stakeholder management

Process improvement

Systemisation

Risk control

Job description

DUA Specialist

DUA is a key growth area within Aviva - therefore we are looking to supercharge our performance through modernising management practices and improving our service, through hiring a new DUA Hub Specialist! The role holder will focus on supporting, implementing and developing our service standards for our DUA Hub, ensuring that delegated underwriting authority relationships are onboarded and controlled effectively throughout their lifecycle.

A bit about the job:

This is a newly created key role reporting to our DUA Hub Manager and will be accountable for collaborating on both project and BAU activities.This requires significant direct interaction with our stakeholders, peers and operations teams, so requires someone to demonstrate strong communication and collaboration skills, and confidence in stakeholder management. You must be comfortable dealing with senior to operational staff across Underwriting, Product Governance, Distribution, 2LOD Risk, Compliance and Internal Audit. Being able to demonstrate some underwriting knowledge will be helpful too, as the role holder will work closely with the Underwriting community to support the structuring of new deals and the servicing of our existing book of business. The ideal candidate will also be able to think intuitively, troubleshoot with minimal supervision, be eager / quick to learn and be willing to work through ambiguity. Tangible outcomes would include streamlining the process design, working to enable the systemisation of our risk control environment, and improving the remedial management for risk issues and events.

Skills and experience we’re looking for:

• Previous experience working in the Insurance sector in a DUA Technician, Underwriter, Broker, Portfolio or Schemes Manager role (or similar).


• London Market (Lloyds Syndicate) or Company Market experience is essential


• Working knowledge of, and experience in using, interrogating, assessing and improving systemised processes is key, so we can continue to establish commercially effective delegated authorities with second, third and fourth parties


• Good attention to detail – i.e. ability to detect errors, data deficiencies and proactively work to improve, as well as being a driven and ambitious self-starter who can grasp a concept quickly and deliver a reasoned analysis.


• Prior knowledge of working successfully in a controlled environment, matched with the ability to carry out both Group and external outsourcing standards related processes to a high standard.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)


• Bonus opportunity - 10% of annual salary, (actual amount depends on your performance and Aviva’s.)


• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%


• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days


• Aviva-funded Private Medical Benefit to help you get expert support when you need it


• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme


• Brilliantly supportive policies including parental and carer’s leave


• Flexible benefits to suit you, including sustainability options such as cycle to work


• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others


• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here