DUA Specialist

Aviva; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunity 10%

Generous pension scheme

29 days holiday + bank holidays

Aviva Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Job summary

Aviva is seeking a DUA Hub Specialist to oversee onboarding and control of delegated underwriting authority relationships across their lifecycle, ensuring robust governance and stakeholder engagement.

You will work closely with underwriting, risk, compliance and internal audit to streamline processes, enhance risk controls, and drive service improvements while navigating ambiguity and complex tasks.

Qualifications

• Insurance sector experience in a DUA Technician/Underwriter/Broker/Portfolio/Schemes Manager role.
• London Market (Lloyds Syndicate) or Company Market experience essential.
• Experience interrogating, assessing and improving systemised processes for delegated authorities.
• Experience in controlled environments and outsourcing standards.

Responsibilities

• Support, implement and develop service standards for the DUA Hub.
• Onboard and manage delegated underwriting authority relationships across their lifecycle.
• Collaborate on project work and BAU activities with stakeholders and operations teams.
• Engage with underwriting, product governance, distribution, 2LOD Risk, Compliance and Internal Audit.

Skills

Stakeholder management

Effective communication

Problem solving

Attention to detail

Project / BAU delivery

Job description

DUA Specialist

DUA is a key growth area within Aviva - therefore we are looking to supercharge our performance through modernising management practices and improving our service, through hiring a new DUA Hub Specialist! The role holder will focus on supporting, implementing and developing our service standards for our DUA Hub, ensuring that delegated underwriting authority relationships are onboarded and controlled effectively throughout their lifecycle.

A bit about the job:

This is a newly created key role reporting to our DUA Hub Manager and will be accountable for collaborating on both project and BAU activities. This requires significant direct interaction with our stakeholders, peers and operations teams, so requires someone to demonstrate strong communication and collaboration skills, and confidence in stakeholder management. You must be comfortable dealing with senior to operational staff across Underwriting, Product Governance, Distribution, 2LOD Risk, Compliance and Internal Audit. Being able to demonstrate some underwriting knowledge will be helpful too, as the role holder will work closely with the Underwriting community to support the structuring of new deals and the servicing of our existing book of business.

The ideal candidate will also be able to think intuitively, troubleshoot with minimal supervision, be eager / quick to learn and be willing to work through ambiguity. Tangible outcomes would include streamlining the process design, working to enable the systemisation of our risk control environment, and improving the remedial management for risk issues and events.

Skills and experience we’re looking for:

• Previous experience working in the Insurance sector in a DUA Technician, Underwriter, Broker, Portfolio or Schemes Manager role (or similar).
• London Market (Lloyds Syndicate) or Company Market experience is essential
• Working knowledge of, and experience in using, interrogating, assessing and improving systemised processes is key, so we can continue to establish commercially effective delegated authorities with second, third and fourth parties
• Good attention to detail - i.e. ability to detect errors, data deficiencies and proactively work to improve, as well as being a driven and ambitious self-starter who can grasp a concept quickly and deliver a reasoned analysis.
• Prior knowledge of working successfully in a controlled environment, matched with the ability to carry out both Group and external outsourcing standards related processes to a high standard.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary, (actual amount depends on your performance and Aviva's.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.