Drivers Mate

Inter IKEA Systems B.V.; Leeds; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

IKEA discount

Life assurance

Enhanced pension

Interest-free loans

Additional paid leave

Online learning subscriptions

Job summary

IKEA Leeds is hiring Driver's Mates to support drivers, help with loading and unloading, and ensure on-time deliveries to customers. You’ll perform vehicle safety checks, handle up to 1.4-tonne loads, and tailor a high level of service to each home delivery.

The role requires physical stamina, strong communication with customers, and a commitment to safety. Training and shadowing are provided as you join the team.

Qualifications

• Motivated to deliver a great customer experience.
• Able to perform physical tasks and heavy lifting.
• Understands risk assessments and safety practices.
• Strong communication with customers and team.

Responsibilities

• Assist Driver to complete vehicle safety checks.
• Safely load and unload goods for up to three deliveries daily (loads up to 1.4 tonnes).
• Deliver goods to customers’ homes and place in nominated room.
• Share delivery data with the office to improve future routes.

Skills

Customer service

Physical tasks

Risk assessment

Communication

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

We at IKEA Leeds have exciting opportunities for Driver's Mates to join our growing team. Are you motivated, able to perform physical duties, and ready for a role that keeps you moving throughout the day—including heavy lifting? As a Driver Mate you will support Drivers, ensuring the on-time delivery to customers, whilst delivering a high level of service. All successful applicants will complete two weeks of IKEA training, followed by one week of shadowing, before beginning Driver's Mates duties.

WHAT WE OFFER

• The Start Date of employment will be 18th October 2026
• Hourly rate of £13.45.
• 39 Hours per week, this role has a rolling shift pattern of 4 days working and 2 days per week off, including weekends. Working shifts between the hours of 06:30am - 16:30pm, with expectation to complete deliveries where delays may occur.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• LinkedIn Learning & Rosetta Stone subscriptions

…as well as so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• You are motivated to deliver a great customer experience and are comfortable taking action when unexpected problems come up.
• You have the ability to carry out physical tasks and maintain an upbeat mindset throughout the day.
• You have a good understanding of dynamic risk assessments, take Health & Safety seriously, and are skilled at assessing and managing risks within your working environment.
• Great communication skills, with the ability to interact with customers in person and over the phone, providing clear information and delivering a professional, reliable service at every stage of the delivery.

WHAT YOU'LL BE DOING DAY TO DAY

• You will support the Driver to complete vehicle safety checks and take appropriate action.
• You’ll safely and efficiently load and unload goods for up to three delivery runs per day, keeping the van organised and ensuring each route is prepared to meet allocated delivery times, with loads of up to 1.4 tonnes.
• You will deliver goods to customer’s homes and take them into a nominated room, carrying out risk assessments on location to prevent injury and damage to property.
• Gather data from previous deliveries and share it with the office team where necessary to help enhance and improve future deliveries.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks are required for all candidates who receive an offer of employment. This role requires:

• Drug & Alcohol test as part of the onboarding.
• Medical questionnaire
• Criminal History

We understand not everyone will be selected, but we promise to keep you informed either way.

For any advice or support, [e-mail] and who will be ready to help!