Drivers Mate

IKEA Gruppe; Leeds, Batley, Birstall; On-site; Confidential; Full time

Benefits offered by this job

IKEA discount 15%

Life Assurance 4x pay

Additional paid leave

LinkedIn Learning access

Rosetta Stone access

Job summary

IKEA Leeds is hiring Drivers Mates to support Drivers in on-time deliveries and provide excellent service. Successful applicants undergo two weeks of IKEA training and a week of shadowing before starting. The role is 39 hours per week with a rolling shift pattern and weekend work.

Applicants should be physically capable and prepared to lift items, with a focus on safety, quality service, and efficient deliveries to customers' homes.

Qualifications

• Motivated to deliver a great customer experience.
• Able to carry out physical tasks across the day.
• Good understanding of dynamic risk assessments and Health & Safety.
• Strong communication skills with customers in person and on the phone.

Responsibilities

• Support the Driver to complete vehicle safety checks.
• Safely load and unload goods for up to three deliveries per day (loads up to 1.4 tonnes).
• Deliver goods to customers' homes and take them to a nominated room, with on-site risk assessments.
• Gather data from deliveries and share with office to improve future runs.

Skills

Customer service

Physical tasks

Health & Safety

Communication

Risk assessment

Job description

We at IKEA Leeds have exciting opportunities for Driver's Mates to join our growing team.

Are you motivated, able to perform physical duties, and ready for a role that keeps you moving throughout the day—including heavy lifting?

As a Driver Mate you will support Drivers, ensuring the on-time delivery to customers, whilst delivering a high level of service. All successful applicants will complete two weeks of IKEA training, followed by one week of shadowing, before beginning Driver's Mates duties.

WHAT WE OFFER

• The Start Date of employment will be 18th October 2026
• Hourly rate of £13.45.
• 39 Hours per week, this role has a rolling shift pattern of 4 days working and 2 days per week off, including weekends. Working shifts between the hours of 06:30am - 16:30pm, with expectation to complete deliveries where delays may occur.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• LinkedIn Learning & Rosetta Stone subscriptions
• …as well as so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• You are motivated to deliver a great customer experience and are comfortable taking action when unexpected problems come up.
• You have the ability to carry out physical tasks and maintain an upbeat mindset throughout the day.
• You have a good understanding of dynamic risk assessments, take Health & Safety seriously, and are skilled at assessing and managing risks within your working environment.
• Great communication skills, with the ability to interact with customers in person and over the phone, providing clear information and delivering a professional, reliable service at every stage of the delivery.

WHAT YOU'LL BE DOING DAY TO DAY

• You will support the Driver to complete vehicle safety checks and take appropriate action.
• You’ll safely and efficiently load and unload goods for up to three delivery runs per day, keeping the van organised and ensuring each route is prepared to meet allocated delivery times, with loads of up to 1.4 tonnes.
• You will deliver goods to customer’s homes and take them into a nominated room, carrying out risk assessments on location to prevent injury and damage to property.
• Gather data from previous deliveries and share it with the office team where necessary to help enhance and improve future deliveries.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many!