Driver Trainer & Team Coach — Elevate Delivery Excellence

AO RETAIL LIMITED; Coventry; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

33 days holiday

5% pension contribution

Healthcare Cashback Scheme

Enhanced parental leave packages

Expression of wish service

Job summary

AO RETAIL LIMITED is seeking a Driver Trainer to energize and develop our self-employed driver network in the UK. You will run engaging training sessions, deliver recruitment presentations, monitor performance, and ensure fair workload distribution while maintaining high safety and service standards.

You’ll keep training records, support audits, and act as the main contact for driver queries including payments, routing, and incident resolution.

Qualifications

• Deliver engaging training sessions for new and existing self-employed drivers.
• Lead recruitment presentations to onboard drivers.
• Monitor driver performance and equity in work allocation.
• Support safety, compliance and SSOW updates.
• Maintain training records and assist audits.

Responsibilities

• Be the go-to contact for driver queries, including payments and routing.
• Assist with incident resolution and retraining where needed.
• Champion a culture of positivity, safety and high performance.

Skills

Training delivery

Recruitment presentations

Performance monitoring

Safety & compliance

IT skills (MS Office, WMS)

Communication

People management

Tools

Microsoft Office

Warehouse Management Systems

Job description

AO RETAIL LIMITED is seeking a Driver Trainer to energize and develop our self-employed driver network in the UK. You will run engaging training sessions, deliver recruitment presentations, monitor performance, and ensure fair workload distribution while maintaining high safety and service standards.

You’ll keep training records, support audits, and act as the main contact for driver queries including payments, routing, and incident resolution.