Driver Team Manager

Riverford Organic Farmers; Holton Heath; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Electric company car

Job summary

Riverford Organic Farmers in Poole is seeking an experienced Driver Team Manager to lead our delivery team from the hub. This hands-on role focuses on guiding drivers, maintaining high standards, and ensuring reliable, friendly customer service during every drop.

You will split time between on-road coaching, morning briefings, and one-to-one reviews, with early starts and a 40-hour week (Mon–Fri). Based at Unit J1 Romany Works in Holton Heath, you may travel to other sites as needed.

Qualifications

• Experience leading delivery drivers and teams.
• Knowledge of health and safety in last-mile delivery.
• Proven ability to improve delivery efficiency and service levels.

Responsibilities

• Lead and develop a team of delivery drivers.
• Ensure health and safety compliance in a last-mile environment.
• Uphold high standards for on-time, professional deliveries.
• Oversee hub processes and delivery operations.
• Learn Riverford systems and tools.
• Make decisions impacting customers and team.
• Maintain proficiency in MS Office and internal systems.
• Support driver development through coaching and reviews.

Skills

Team leadership

Communication

Health & safety awareness

Decision making

Customer-focused

Multi-drop delivery experience

Tools

Excel

Office software

Roots/Web-feet/Fleet-check

Job description

We’re looking for an experienced and approachable Driver Team Manager to lead our delivery team in Poole. This hands-on role is all about supporting our team to consistently deliver a reliable, high-quality service.

You’ll play a vital role in the day-to-day running of the hub, typically spending your mornings offering guidance, building strong relationships, and making sure our drivers are ready to give customers the best possible experience. You’ll be based at our hub in Poole, with occasional travel to other locations across the business, this may sometimes include overnight stays.

Hours:

This is a permanent position (40 hours per week), usually Monday to Friday (which is inclusive of bank holidays). Start and finish times will vary depending on team needs. Our drivers start as early as 4am, so you’ll need to be comfortable meeting them bright and early.

Hub location:

Unit J1 Romany Works, Wareham Rd, Holton Heath, Poole, Dorset BH16 6JL

Location expectations:

We’re committed to supporting a healthy work-life balance, so ideally, you’ll live within a reasonable commuting distance of the hub.

Salary:

£35,355 per annum, plus an electric company car

What you’ll be doing…

You’ll lead and inspire our delivery drivers as Riverford’s number one ambassadors, and the friendly face of our business for most customers. You’ll keep standards high and deliveries running smoothly by encouraging best practice, improving efficiency, and actively supporting your team’s development.

This is a hands-on role, with over half your time spent directly with your team: on the road with drivers, attending morning briefings, and holding one-to-one reviews. Your experience in multi drop delivery will help you confidently role-model excellent driver behaviours and provide clear, practical guidance, making sure every delivery is safe, professional, and friendly.

• Manage a team of drivers, with ability to engage and communicate effectively
• Appropriate health & safety requirements in a last mile distribution environment.
• Safe operation and regulations for multi drop delivery operations.
• Hub processes and delivery/drop processes.
• Embrace Riverford culture and values.
• Able to learn new systems.
• Make decisions with consideration of the impact on the business, customers and the team.
• Office software (i.e. Excel/Word/PowerPoint).
• Riverford systems including Roots/Web-feet/BI/Rota-cloud/Fleet-check
• Worked in a customer-focussed commercial environment
• Preferably experience of multi drop driving operations.

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