Driver Team Manager

Riverford; Poole; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Electric company car

Job summary

Riverford in Poole is seeking a Driver Team Manager to lead our delivery drivers, ensuring reliable, high-quality service. The role is hands-on, with time spent with the team on the road and at meetings, starting as early as 4am. You’ll be based at the Poole hub with occasional travel to other sites.

Salary is £35,355 per year plus an electric company car. You’ll guide the team, maintain high standards, and foster Riverford’s culture and values while supporting driver development and customer

Qualifications

• Lead and manage a drivers' hub team to deliver high-quality service.
• Ensure health and safety compliance in a last-mile delivery environment.
• Provide practical guidance to drivers to maintain safe, professional deliveries.

Responsibilities

• Lead and inspire Riverford drivers as ambassadors for the brand.
• Spend more than half of time with the team on road duties, briefings, and reviews.
• Develop drivers and improve delivery efficiency and customer experience.
• Learn and utilise Riverford systems and drive process improvements.

Skills

Team management

Health & safety compliance

Multi-drop delivery

Customer service

Stakeholder communication

Office software

Riverford systems

Decision making

Learning new systems

Problem solving

Tools

Roots/Web-feet

BI

Rota-cloud

Fleet-check

Excel

Job description

Driver Team Manager - Poole

We’re looking for an experienced and approachable Driver Team Manager to lead our delivery team in Poole. This hands-on role is all about supporting our team to consistently deliver a reliable, high-quality service.

You’ll play a vital role in the day-to-day running of the hub, typically spending your mornings offering guidance, building strong relationships, and making sure our drivers are ready to give customers the best possible experience. You’ll be based at our hub in Poole, with occasional travel to other locations across the business, this may sometimes include overnight stays.

Hours: This is a permanent position (40 hours per week), usually Monday to Friday (which is inclusive of bank holidays). Start and finish times will vary depending on team needs. Our drivers start as early as 4am, so you’ll need to be comfortable meeting them bright and early.

Hub location: Unit J1 Romany Works, Wareham Rd, Holton Heath, Poole, Dorset BH16 6JL

Location expectations: We’re committed to supporting a healthy work-life balance, so ideally, you’ll live within a reasonable commuting distance of the hub.

Salary: £35,355 per annum, plus an electric company car

What you’ll be doing…

You’ll lead and inspire our delivery drivers as Riverford’s number one ambassadors, and the friendly face of our business for most customers. You’ll keep standards high and deliveries running smoothly by encouraging best practice, improving efficiency, and actively supporting your team’s development.

This is a hands-on role, with over half your time spent directly with your team: on the road with drivers, attending morning briefings, and holding one-to-one reviews. Your experience in multi-drop delivery will help you confidently role-model excellent driver behaviours and provide clear, practical guidance, making sure every delivery is safe, professional, and friendly.

Skills & Experiences…

• Manage a team of drivers, with ability to engage and communicate effectively
• Appropriate health & safety requirements in a ‘last mile’ distribution environment.
• Safe operation and regulations for multi drop delivery operations.
• Hub processes and delivery/drop processes.
• Embrace Riverford culture and values.
• Able to learn new systems.
• Make decisions with consideration of the impact on the business, customers and the team.
• Office software (i.e. Excel/Word/PowerPoint).
• Riverford systems including Roots/Web-feet/BI/Rota-cloud/Fleet-check
• Worked in a customer-focussed commercial environment
• Preferably experience of multi drop driving operations.