Driver Support Advisor

Wren Kitchens; Barton-upon-Humber; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Assurance after 2 years’ service

Staff discount on purchasing a kitchen

Eye Care Vouchers

Free onsite gym

Personalised progression plan

Job summary

Wren Kitchens is hiring a Driver Support Advisor to join our Delivery Support and Transport teams. You will be the primary contact for delivery crews, internal teams, and customers, resolving queries and supporting smooth delivery operations.

The role runs Mon-Fri with 07:00-15:30 and 08:00-16:30 shifts on a rota. You will contribute to service excellence, maintain data records, and generate daily reports for management while delivering exceptional customer service across the business.

Qualifications

• GCSE maths and English at minimum level.
• Excellent written and verbal communication skills.
• Proven customer service experience.
• Experience in transport/logistics environment is a plus.
• Strong IT skills and ability to use MS Office effectively.

Responsibilities

• Receive inbound calls from Delivery Crews and resolve issues or queries.
• Monitor live transport data and flag potential issues for resolution.
• Assist internal departments with queries and data requests.
• Contact Delivery Crews/customers to resolve delivery issues.
• Maintain spreadsheets and update records accurately.
• Create and manage daily reports for management.

Skills

Customer service

Transport experience

Strong communication

MS Office IT skills

Excel formulas

Independent and team work

Education

GCSE Maths and English

Tools

MS Office

Job description

About The Role

As our business continues to grow, we are seeking a Driver Support Advisor to join our expanding Delivery Support and Transport teams. This role combines excellent customer service with key administrative responsibilities, acting as a key point of contact between delivery crews, internal teams, and customers to proactively resolve delivery queries and support smooth delivery operations. It’s an ideal opportunity for an experienced customer service or administrative professional looking to join the UK’s No.1 retail business.

About The Role

As our business continues to grow, we are seeking a Driver Support Advisor to join our expanding Delivery Support and Transport teams. This role combines excellent customer service with key administrative responsibilities, acting as a key point of contact between delivery crews, internal teams, and customers to proactively resolve delivery queries and support smooth delivery operations. It’s an ideal opportunity for an experienced customer service or administrative professional looking to join the UK’s No.1 retail business.

Mon - Fri, shifts of 07:00-15:30 & 08:00 - 16:30 on a rota'd basis

What Wren Offer

• Life Assurance after 2 years’ service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

Main Responsibilities

• Receive inbound calls from Delivery Crews and resolve any issues/ queries
• Actively monitor live transport data and highlight/ resolve any potential issues
• Assist internal departments with any queries
• Contact Delivery Crews/ customers to resolve any potential delivery issues
• Maintain spreadsheet data to keep records up to date
• Create and manage daily reports to be sent to management, highlighting any concerns
• Provide all Wren customers/ internal departments with exceptional customer service
• Assist with processing failed deliveries

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You

Desired Skills and Knowledge

• GCSE grade C or above in Maths and English
• Strong communication skills, both written and verbal
• Excellent IT skills in MS Office programs
• Ability to create formulas in MS Excel
• Customer Service experience
• Transport experience
• Ability to work independently and within a team environment

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!