Customer Service Administrator

Wren Kitchens; Barton-upon-Humber; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Benenden Health

Career progression

Training budget

EE discount

Staff discount

Eye Care Vouchers

Refer a Friend

Free onsite gym

Job summary

Wren Kitchens in Barton-upon-Humber is seeking an Administrator to support customers, service teams and Approved Installers, directing customers to the right teams and coordinating installer appointments.

You will handle calls, log queries, assist with deliveries and invoices, and ensure a great customer experience while partnering with internal teams to resolve issues efficiently.

Qualifications

• Confident communicator who enjoys building relationships.
• Reliable individual with excellent computer skills and comfortable navigating multiple systems.
• Genuine desire to develop your customer service expertise.
• Passionate individual who want to make a real difference to the customer experience.

Responsibilities

• Handle initial calls from customers, logging queries, and ensuring all customer information is accurately recorded and followed up efficiently.
• Proactively resolve queries and concerns across various contact channels, including inbound call handling and redirecting customers to the right teams
• Coordinate customer deliveries with installation appointments and availability
• Provide exceptional, inspirational experiences that exceed expectations
• Identify and report on processes impacting customer satisfaction
• Support our Approved Installers by assisting with customer-related queries
• Make creative and responsible decisions to resolve issues effectively
• Create world-class experiences for our customers on every interaction.

Skills

Communication

Computer Skills

Customer Service

Reliability

Job description

About the Role

Join our busy Customer Installation Centre at Wren Kitchens in Barton-upon-Humber, where you’ll play an important role in supporting our customers, service teams and Approved Installers to bring dream kitchens and bedrooms to life.

As an Administrator, you’ll be responsible for a range of key tasks, including directing our customers to the right teams, booking installers for appointments, coordinating deliveries, supporting the resolution of customer queries, and processing installer invoices. You’ll also play a part in supporting inbound customer calls, ensuring customers are guided quickly to the right team.

If you enjoy problem-solving, communicating with confidence, and going the extra mile to deliver a great customer experience, this could be the perfect role for you.

Key Responsibilities

• Handling initial calls from customers, logging queries, and ensuring all customer information is accurately recorded and followed up efficiently.
• Proactively resolve queries and concerns across various contact channels, including inbound call handling and redirecting customers to the right teams
• Coordinate customer deliveries with installation appointments and availability
• Provide exceptional, inspirational experiences that exceed expectations
• Identify and report on processes impacting customer satisfaction
• Support our Approved Installers by assisting with customer-related queries
• Make creative and responsible decisions to resolve issues effectively
• Create world-class experiences for our customers on every interaction.

What Wren Offer

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

About You

• Confident communicator who enjoys building relationships.
• Reliable individual with excellent computer skills and comfortable navigating multiple systems.
• A genuine desire to develop your customer service expertise.
• Passionate individual who want to make a real difference to the customer experience.

About The Company

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion + turnover, more than 100 UK showrooms. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!