Driver Quality & Training Coordinator – 12-Month FTC

AO; Potters Bar; On-site; GBP 30,000 - 32,500; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Healthcare cashback

Staff discount

Enhanced parental benefits

Expression of wish service

Make a difference days

Share-save scheme

Job summary

AO is seeking a Driver Quality Coordinator to nurture our self-employed driver network, welcoming new talent and energizing existing teams with a positive, performance-driven culture.

You'll deliver training, lead recruitment briefings, monitor driver performance and safety, handle queries, and ensure records and compliance, helping us maintain high service standards across deliveries.

Qualifications

• Ability to lead, inspire, and motivate others to perform at their best.
• Excellent communication skills across all levels of the business.
• Strong IT skills with confidence using Microsoft Office and warehouse management systems.

Responsibilities

• Deliver engaging training sessions to new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

Skills

Leadership

Customer service mindset

Communication

MS Office & WMS familiarity

Tools

Microsoft Office

Warehouse Management System

Job description

AO is seeking a Driver Quality Coordinator to nurture our self-employed driver network, welcoming new talent and energizing existing teams with a positive, performance-driven culture.

You'll deliver training, lead recruitment briefings, monitor driver performance and safety, handle queries, and ensure records and compliance, helping us maintain high service standards across deliveries.