Driver Operations Coordinator

BCA; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Company pension scheme

Internal promotion opportunities

Discount scheme

Job summary

BCA Logistics in Birmingham (head office) is seeking a Driver Coordinator to manage the day-to-day driver operations and assist our on-road resources to meet service targets and SLA commitments.

You will work closely with drivers, Recruitment, Planning and the Customer Service Team to ensure optimal coverage, provide timely updates, and deliver a 5-star service. This office-based role requires strong organisation and communication.

Qualifications

• Strong understanding of operating procedures and customer SLAs.
• Experience coordinating drivers and planning routes.
• Excellent communication and teamwork skills.

Responsibilities

• Manage day-to-day operations of the driver team.
• Work with drivers to deliver a 5-star service that exceeds expectations.
• Coordinate with recruitment to ensure driver coverage.
• Take inbound and make outbound calls to drivers.
• Provide accurate and proactive updates to the Customer Service Team.
• Provide out of hour’s emergency cover on a rota basis.
• Liaise with Planning Team to ensure journeys go smoothly.
• Respond to emails from team members and stakeholders.
• Be highly organised and able to multitask.

Skills

Driver coordination

IT literacy

Communication

Teamwork

Tools

Microsoft Excel

Job description

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

Main purpose of job:

BCA Logistics (BCAL) is looking to fill a position for a Driver Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

As a Driver coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.

The role would be office based located at our head office in Birmingham B37

Main Responsibilities:

• You will be responsible for the day-to-day operations of our team of drivers
• Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
• Building a successful working relationship with the drivers enabling ongoing coaching and development
• To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
• Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
• Taking inbound and making outbound calls to the drivers
• Troubleshooting any issues that have may have occurred
• Liaise with the Planning Team to ensure each journey goes smoothly
• Provide accurate and proactive updates to the Customer Service Team
• Provide out of hour’s emergency cover on a rota basis
• Respond to emails from team members, other departments, and key stakeholders
• Confident to communicate with all team members
• You will be highly organised and have the ability to multitask
• Able to quickly establish good working relationships
• Must have good interpersonal skills and be reliable
• An ability to work alone and as part of a wider team
• IT literate with strong understanding of Microsoft Excel and in house derived systems

Working for BCAL you will receive,

• Benefits include a minimum of 25 days holiday + Bank Holidays
• Company pension scheme
• Internal promotion as much as possible
• Reward scheme that offers online and High Street discounts