Driver Operations Coordinator

BCA; Camberley; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Company pension scheme

Internal promotion opportunities

Discount rewards scheme

Job summary

BCA Logistics (BCAL) is seeking a proactive Driver Coordinator to manage day-to-day driver operations and support field resources to meet service targets. The role is office-based at our Birmingham head office, with occasional late shifts until 8pm and rota-based out-of-hours cover.

The ideal candidate will be IT literate with strong Excel skills, able to multi-task, and build effective relationships with drivers and internal teams to deliver a 5-star service.

Qualifications

• Experience coordinating drivers and delivering high service levels.
• Strong communication with drivers and internal teams.
• Ability to multi-task, prioritise and organise workload.
• Proficient IT skills including Excel and in-house systems.

Responsibilities

• Oversee day-to-day driver operations.
• Collaborate with drivers to deliver a 5-star service.
• Coach and develop driver performance.
• Allocate drivers considering skills and customer requirements.
• Coordinate with recruitment for coverage and leavers.
• Handle inbound/outbound calls to drivers.
• Provide proactive updates to Customer Service.

Skills

Driver coordination

Team management

Communication

IT literacy

Tools

Microsoft Excel

Job description

Occasional requirement to work a late shift until 8pm

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

Main purpose of job

BCA Logistics (BCAL) is looking to fill a position for a Driver Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

As a Driver coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.

The role would be office based located at our head office in Birmingham B37

Main Responsibilities

• You will be responsible for the day-to-day operations of our team of drivers
• Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
• Building a successful working relationship with the drivers enabling ongoing coaching and development
• To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
• Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
• Taking inbound and making outbound calls to the drivers
• Troubleshooting any issues that have may have occurred
• Liaise with the Planning Team to ensure each journey goes smoothly
• Provide accurate and proactive updates to the Customer Service Team
• Provide out of hour’s emergency cover on a rota basis
• Respond to emails from team members, other departments, and key stakeholders
• Confident to communicate with all team members
• You will be highly organised and have the ability to multitask
• Able to quickly establish good working relationships
• Must have good interpersonal skills and be reliable
• An ability to work alone and as part of a wider team
• IT literate with strong understanding of Microsoft Excel and in house derived systems

Working for BCAL you will receive

• Benefits include a minimum of 25 days holiday + Bank Holidays
• Company pension scheme
• Internal promotion as much as possible
• Reward scheme that offers online and High Street discounts

Up to £60k per annum to start, after 6 months and delivery on set objectives up to £65k

Starting on £40k, up to £45k per annum after 6 months