Driver Installer Trainee, Customer Delivery Hub

Medirest Signature; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in home installation services seeks Installation Trainees to join our team in Glasgow. As an Installation Trainee, you will receive comprehensive training to become an accredited specialist, delivering high-quality service that reflects our commitment to excellence. The role involves working within a 2-person delivery crew to install various products, ensuring customer satisfaction and maintaining safety standards. Candidates should possess a good driving record and excellent communication skills.

Qualifications

• Manual C1 UK driving licence (max 6 points) required.
• Experience in customer-facing role.
• Previous installation experience is preferred but training will be provided.

Responsibilities

• Install products and demonstrate their use to customers.
• Represent the brand with excellent customer service.
• Assist in loading deliveries and maintain a safe working environment.

Skills

Verbal communication

Customer service

Understanding of technology

Physical ability to handle large items

Job description

About the role

As one of our Installation Trainees, you'll be training to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in one of our Customer Delivery Hubs. Once fully trained, you'll have the opportunity to deliver our distinctive John Lewis service directly to customers' homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Assist in loading deliveries at the delivery hub, working alongside the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential skills/experience you'll need

• Previous installation experience, with training provided to achieve installer accreditation.
• Manual C1 UK driving licence (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Strong verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

Desirable skills/experience

• Installation and disconnection of white goods.
• TV installation.
• Flat pack assembly.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a better future. We value diversity, kindness, and respect, creating an environment where everyone can thrive.

We are committed to innovation, quality, and excellent service, and offer flexible working arrangements to support work-life balance.

Important points:

• Roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply promptly, as vacancies may close early.