Driver Installer Trainee, Customer Delivery Hub

John Lewis Partnership; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join John Lewis Partnership as an Installation Trainee and train to become a qualified home installation specialist. You'll provide outstanding service while installing a variety of products, including furniture and appliances, as part of a two-person delivery crew. This full-time role offers opportunities for growth within a supportive employee-owned business.

Qualifications

• Previous installation experience required.
• Manual C1 UK driving license (max 6 points) is essential.
• DCPC and Tachograph Card needed.

Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Assist in loading deliveries at the warehouse.
• Efficiently install products and demonstrate their use.

Skills

Customer-facing experience

Good verbal communication skills

Physical ability to handle large items

Understanding of technology

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As an Installation Trainee, you'll train to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in our Customer Delivery Hubs. Once fully trained, you'll have the opportunity to deliver our distinctive John Lewis service directly to customers' homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Note: You need to be 18 years or older to work in this role.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Assist in loading deliveries at the warehouse.
• Respect customers' homes and handle unexpected situations professionally.
• Efficiently install products and demonstrate their use.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills/Experience

• Previous installation experience.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Good verbal communication skills.
• Physical ability to handle large items.
• Understanding of technology.

Desirable Skills/Experience

• White goods installation and disconnection.
• TV installation.
• Flat pack assembly.

Full-time work (41 hours/week) across 4 days, with shifts from 06:00-17:00 or 10:30-21:30.

The Partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world and embracing our differences to create an environment where everyone can thrive. As Partners, we share ownership and responsibility for our success, working together with kindness and respect.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early, as vacancies may close quickly.
• We support flexible working arrangements; discuss options with the hiring manager during your interview.