Driver Compliance Coordinator

The Best Connection Group Limited; Enfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Career progression opportunities

Job summary

The Best Connection Group Limited is seeking a Driver Compliance Coordinator to join our Enfield-based logistics and warehouse operation. This full-time, on-site role focuses on monitoring driver compliance, supporting operational standards, and ensuring smooth delivery performance.

You will work closely with drivers, warehouse teams, and management to ensure procedures are followed and customer service standards are maintained.

Qualifications

• Experience in logistics, transport or warehouse operations.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure in a fast-paced environment.
• Ability to handle complaints professionally.

Responsibilities

• Monitor drivers to ensure compliance with procedures.
• Resolve driver and customer complaints professionally.
• Verify delivery addresses and investigate discrepancies.
• Maintain accurate compliance records and reports.
• Support warehouse and transport teams with operational checks.
• Escalate recurring compliance or service issues.
• Assist with audits and process improvements.

Skills

Logistics operations

Attention to detail

Communication

Problem solving

Education

Microsoft Office suites

Tools

Microsoft Office

Job description

Driver Compliance Coordinator - Logistics & Warehouse Operations

Location: Enfield

Hours: 9am - 6 PM

Job Type: Full-Time, On-Site

Schedule: Monday to Friday with flexibility for occasional weekend work

About the Role

We are looking for a reliable and detail-oriented Driver Compliance Coordinator to join a busy logistics and warehouse operation based in Enfield. This role will focus on monitoring driver compliance, supporting operational standards, and ensuring smooth day-to-day delivery performance.

The successful candidate will work closely with drivers, warehouse teams, and management to ensure procedures are followed and customer service standards are maintained.

Key Responsibilities

• Monitor drivers while on the road and ensure compliance with company procedures
• Handle and resolve driver and customer complaints professionally
• Ensure drivers are following operational and compliance standards
• Verify delivery addresses and investigate any discrepancies
• Check that drivers are contacting customers where required
• Monitor driver communication and delivery performance
• Maintain accurate compliance records and reports
• Support warehouse and transport management teams with operational checks
• Escalate any recurring compliance or service issues
• Assist with audits, investigations, and process improvements

Requirements

• Previous experience in logistics, transport, warehouse operations, compliance, or administration
• Strong attention to detail and organisational skills
• Good communication and problem-solving abilities
• Ability to work in a fast-paced operational environment
• Confident handling complaints and resolving issues professionally
• Good IT skills including Microsoft Office
• Flexible approach to working hours, including occasional weekend work
• Experience working with delivery drivers or transport teams
• Understanding of logistics or last-mile delivery operations
• Knowledge of compliance and health & safety procedures

What's Offered

• Supportive team environment
• Opportunity for career progression within logistics and operations