Driver

Ocado; Ideford; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Company pension (up to 7% matched)

Enhanced digital health and wellbeing

Discounts across high street retailers

Life insurance from day one

15% discount on Ocado shop

Career progression opportunities

Job summary

Ocado Logistics is seeking Customer Service Team Members to join our on-road delivery operation in the UK. You will be trusted to deliver groceries safely, interact with customers, and uphold our high service standards while driving in urban and rural routes.

Shifts run across mornings and evenings, with a 40-hour week and paid breaks. Hourly pay rates start at £13.55 rising to £18.06, plus overtime; Ocado benefits include pension contributions, health support, and exclusive shopping discounts.

Qualifications

• Customer-facing role experience is preferred.
• Strong communication and interpersonal skills.
• Ability to drive safely and professionally in varied traffic.
• Must be 18+ and have a valid license.

Responsibilities

• Interact with diverse customers.
• Deliver exceptional service.
• Make a difference in communities across the region.

Skills

Customer service

Reliability and punctuality

Safe driving

Job description

Join Our Dynamic Team at Ocado Logistics!

Do you thrive on being on the move, meeting new people, and delivering exceptional service every day? At Ocado Logistics, our Customer Service Team Members (CSTMs) do so much more than just deliver groceries—they are the trusted face of our business, creating thousands of positive customer experiences each week! Imagine delivering a family's weekly shop, assisting customers with their bags, or simply showing up on time with a friendly smile. Our CSTMs play a vital role in building lasting relationships that keep customers coming back to Ocado.

Why This Role is Unique

While many companies refer to this position as a Delivery Driver, we see it differently. Our CSTMs combine safe, professional driving with genuine customer care. Every delivery is an opportunity to brighten someone's day! You'll work independently on the road, supported by cutting-edge technology that plans your routes and pre-loads your van. This allows you to focus on what truly matters: delivering outstanding service safely and efficiently, all while maintaining a positive attitude.

Your Daily Impact

• Interact with diverse customers
• Deliver exceptional service
• Make a difference in communities across the region

What Makes a Great Customer Service Team Member?

• A positive and professional attitude
• Strong customer service skills
• Confidence in interacting with customers
• Reliability and punctuality
• A commitment to safe driving
• Pride in delivering an outstanding customer experience

Driving Licence Requirements

• A Full UK or EU Driving Licence
• A minimum of 12 months driving experience
• No more than 6 penalty points
• No driving disqualifications within the last 5 years
• Be 18 years of age or older

Good communication skills are essential, as this is a customer-facing role.

Great Pay and Even Better Benefits

• Competitive Pay: Average hourly earnings of £14.01, with premiums on top of your base pay.
• Paid Breaks: Every minute you're at work, you're getting paid!
• Enhanced Overtime Rates: Boost your earnings further for those special occasions or extra flexibility.

Important Information About Driving at Luton

• High-density traffic routes
• Urban road layouts
• Frequent stop-start traffic conditions
• Busy residential and commercial areas

A Benefits Package Designed Around You

• Company pension with up to 7% matched contributions after just 3 months
• Enhanced digital health and wellbeing support, including virtual GP appointments
• Discounts across high street retailers, restaurants, and entertainment providers
• Life insurance from day one of employment
• 15% discount on your Ocado.com grocery shop
• Discounted voluntary benefits, including dental and travel insurance
• Excellent career progression opportunities, with 87% of salaried roles filled internally, Our friendly Recruitment Team will contact you for an Online Licence Check and Right to Work checks.

Attend a site tour, meet the team, and participate in a relaxed interview and Q&A session. We will complete a Disclosure and Barring Service (DBS) check. Once all checks are complete, you'll receive your offer and begin your journey with Ocado Logistics!

Contract Information

Contract Type: Permanent

Contract Hours: 40 Hours per Week (Including Paid Breaks)

Working Pattern: You will be required to work ANY 5 days out of 7. Further information regarding your roster pattern will be provided during recruitment.

Shift Times: AM and PM shifts available, starting as early as 05:30 and finishing as late as 00:00 (Midnight). Please consider your commute carefully before applying.

Pay Frequency: Paid on a lunar payroll cycle, every four weeks.

Hourly Pay Rates

• Monday to Saturday (Basic Rate): £13.55
• Monday to Saturday Evening (18:00-06:00): £14.67
• Sunday Basic: £14.91
• Sunday Evening (18:00-06:00): £16.14
• Overtime Day Rate: £16.94
• Overtime Evening (18:00-06:00): £18.06

Everyone Is Welcome

At Ocado Logistics, we're committed to creating an inclusive workplace where everyone can thrive. We actively support equal opportunities and accessibility for people with disabilities, believing that our differences make us stronger.

Whatever your background, experience, or story, you'll find a place where you belong at Ocado Logistics.