Drainage Scheduler

Building Careers UK Ltd; Wirral; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension 5%

Private healthcare

22 days leave

On-site parking

Training & progression

Job summary

Building Careers UK Ltd is seeking a Drainage Scheduler for our Birkenhead operation to coordinate planned maintenance and reactive drainage works. You will allocate jobs to engineers and subcontractors, plan efficient routes, and keep clients updated on attendance and changes, ensuring service levels are met.

You'll work with operations managers, engineers and suppliers in a fast-paced environment, using iTouch and CRM systems, with a focus on accuracy, timelines and customer satisfaction.

Qualifications

• Minimum two years in drainage or related scheduling roles.
• Strong customer service experience and communication skills.
• Experience with job management systems (iTouch) and CRM.
• Proficient in MS Office and route planning.

Responsibilities

• Coordinate daily/weekly plans for PPM and drainage works.
• Allocate jobs to engineers and subcontractors with priorities.
• Provide client updates and maintain records in the CRM.
• Contribute to KPI achievement and reporting.

Skills

Scheduling

Customer service

Time management

Organisational skills

Communication skills

Tools

iTouch

CRM system

MS Office

Job description

Drainage Scheduler

Location: Birkenhead, Merseyside

Salary: £26,000 to £30,000

Job Type: Permanent, Full-Time

About the Company

Our client is an established facilities maintenance business with over 20 years of industry experience, providing specialist services to commercial and industrial clients across the UK.

With a growing drainage division and a strong reputation for delivering reliable, high-quality services, the business supports a diverse client base through planned maintenance, reactive works and specialist drainage solutions.

The Role

As Drainage Scheduler, you will be responsible for coordinating planned preventative maintenance (PPM) and reactive drainage works, ensuring engineers and subcontractors are scheduled efficiently and clients receive timely updates throughout the process.

Working closely with operational managers, engineers, subcontractors and clients, you will oversee job scheduling, route planning, emergency call-out coordination and the administration associated with completing works.

This is a fast-paced, varied position that requires excellent organisation, attention to detail and the ability to manage changing priorities. You will need to be confident using job management systems, communicating professionally with customers and keeping accurate records to ensure work is completed efficiently and in line with agreed service levels.

Key Responsibilities

Scheduling & Operational Coordination

• Coordinate daily and weekly schedules for planned preventative maintenance and reactive drainage works.
• Allocate jobs to engineers and subcontractors, considering availability, location, urgency and required resources.
• Manage emergency call-out triage and prioritise urgent drainage issues appropriately.
• Plan efficient routes and adjust schedules when unforeseen delays, cancellations or operational issues arise.
• Communicate live updates to clients regarding engineer attendance, arrival times and changes to appointments.
• Provide operational support to managers, helping ensure workloads are managed effectively and service-level agreements are achieved.

Customer & Subcontractor Management

• Act as a key point of contact for clients, engineers, subcontractors and suppliers.
• Respond to customer queries promptly and professionally, maintaining strong working relationships.
• Coordinate subcontractor attendance and manage purchase orders for subcontractors and suppliers.
• Maintain clear communication between customers and operational teams throughout the lifecycle of each job.
• Manage client portals and ensure relevant information is updated accurately and within required timescales.

Administration & Reporting

• Complete day-to-day administrative duties associated with drainage operations.
• Check job cards and associated documentation for accuracy and completeness.
• Manage waste transfer notes and ensure relevant records are maintained.
• Prepare and issue reports to clients, ensuring all required information is recorded correctly.
• Prepare completed jobs for invoicing and ensure supporting documentation is available.
• Process low-value quotations for additional works recommended by engineers.
• Accurately record all activity, job updates and communications on the company's CRM and job management systems.
• Work towards agreed KPIs, maintaining high standards of accuracy, productivity and customer service.

Additional Responsibilities

• Provide out-of-hours support for one week per month, with an additional bonus payable following successful completion of the probationary period.
• Support the wider operational team where required to help maintain an efficient and responsive service.

About You

• At least two years' experience working within a drainage department.
• A minimum of two years' customer service or customer relationship management experience.
• Experience using iTouch or a similar job management system.
• Knowledge of web-based client management systems and customer portals.
• Good working knowledge of Microsoft Office packages, particularly Outlook.
• Strong organisational and time-management skills, with the ability to coordinate multiple jobs simultaneously.
• Excellent verbal and written communication skills.
• A professional telephone manner and confidence communicating with customers, engineers and subcontractors.
• Strong attention to detail and the ability to maintain accurate records.
• The ability to work independently, manage competing priorities and remain calm in a fast-paced environment.
• A self-motivated, practical and solutions-focused approach.
• A willingness to provide occasional out-of-hours support as part of a rota.
• An enhanced DBS check will be required, with employment subject to satisfactory checks.

What's on Offer?

• £29,000 annual salary.
• Permanent, full-time employment.
• 22 days' annual leave, increasing with length of service, plus bank holidays.
• Company pension with a 5% employer contribution.
• Private healthcare package, subject to successful completion of probation.
• Free on-site parking.
• Company events and a friendly, supportive working environment.
• Ongoing training and opportunities for career progression.
• Additional bonus for participation in the out-of-hours support rota, following successful completion of probation.

Building Careers UK is an equal opportunities employer. We welcome applications from all suitably qualified candidates.

Please Note: Due to the high volume of applicants, only those shortlisted will be contacted.