Drainage Operations & Compliance Coordinator

United Utilities; Ellesmere Port; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 26–30 days

Pension up to 14%

Bonus up to 7.5%

Healthcare plan

Gym discounts

Extended benefits

Job summary

United Utilities is seeking a Drainage Support Officer to join a busy, multi-functional Drainage Area team in Ellesmere Port. You will process outputs, monitor schedules, and manage customer interactions to ensure a high-quality service across the wastewater network.

Role requires attention to detail, strong organisation, and proactive communication. Benefits include generous leave, pension contributions, bonus potential, and healthcare benefits.

Qualifications

• Minimum Level 2 education (GCSE or equivalent) including Maths and English (A–C).
• A full driving licence and access to a suitable vehicle for travel to off-site meetings.
• Strong IT skills, particularly in Excel, Word, Access and PowerPoint.
• Experience with GIS/mapping tools is desirable (e.g., OneMap).
• Familiarity with SAP is desirable.

Responsibilities

• Coordinate internal and external communications, including written complaints and information requests, and assign them to the appropriate team members.
• Monitor and track complaints and enquiries to ensure SLAs are met.
• Support SIM/CMEX teams by allocating customer contacts and identifying unresolved cases or potentially dissatisfied customers.
• Provide administrative support at meetings, including note-taking and distributing minutes.
• Track action logs, monitor progress, and escalate where necessary.
• Manage vehicle, tools, and equipment inventories.
• Oversee stock control and procurement of PPE, tools, uniforms and stationery.

Skills

Time management

Teamwork

Communication

IT skills

Education

GCSE Maths & English

Tools

GIS/OneMap

SAP

Microsoft Office

Job description

United Utilities is seeking a Drainage Support Officer to join a busy, multi-functional Drainage Area team in Ellesmere Port. You will process outputs, monitor schedules, and manage customer interactions to ensure a high-quality service across the wastewater network.

Role requires attention to detail, strong organisation, and proactive communication. Benefits include generous leave, pension contributions, bonus potential, and healthcare benefits.