Drainage Engineer

Neighbourly; Brackley; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player in home services seeks dedicated Drainage Technicians to join their growing team. This full-time role involves investigating drainage issues for both domestic and commercial clients, providing expert recommendations, and performing necessary repairs. With a focus on customer service and professional engagement, you will operate advanced equipment and work independently while contributing to brand awareness. If you are a motivated individual with a passion for problem-solving and customer satisfaction, this opportunity offers a dynamic work environment with potential for growth.

Benefits

Company pension

Overtime opportunities

Weekend availability

Qualifications

• At least 1 year’s experience in the drainage sector.
• Full clean UK driving license with flexibility to travel.

Responsibilities

• Investigate and diagnose drainage issues via site surveys.
• Advise customers on solutions and carry out necessary work.
• Operate high-pressure water jetters and CCTV survey equipment.

Skills

Drainage experience

Plumbing principles knowledge

High-pressure water jetting certification

Excellent communication skills

Mobile device proficiency

Tools

CCTV survey equipment

High-pressure water jetters

Job description

Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.

In the 15 years that Neighborly has been in the UK, it has demonstrated strong growth, with over 330 locations across 6 brands and more than 4,000 frontline staff. The company has gained a reputation for investment and franchisee development, with consistent year-on-year growth.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Brand Info

Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches. It is a key brand within Neighborly, a values-guided, world-leader of franchise brands focused on repairing, maintaining, and enhancing customers’ homes and businesses.

The Drainage Technicians are responsible for attending domestic and commercial sites, investigating wastewater issues, and providing appropriate recommendations.

Responsibilities

1. Liaise with commercial and domestic customers on site.
2. Provide professional customer service and engage effectively with clients.
3. Investigate and diagnose drainage issues via site surveys.
4. Advise customers on solutions and carry out necessary work, including:
5. Drain clearance
6. De-scaling and root cutting
7. Performing minor excavations and patch lining
8. Preventative maintenance
9. Operate high-pressure water jetters, CCTV survey equipment, and rods.
10. Identify potential concerns and recommend additional work to customers.
11. Interpret drainage drawings and work independently within areas of expertise.
12. Promote brand awareness through professional appearance and technical knowledge.
13. Share best practices with colleagues.
14. Assist Regional Development Managers in regional success.
15. Resolve operational, performance, or compliance issues within the territory to safeguard the brand’s reputation.

Experience, Skills, and Knowledge

• At least 1 year’s experience in the drainage sector.
• Ideally 1 year’s knowledge of plumbing principles.
• Drainage tanker experience (preferred).
• Full clean UK driving license with flexibility to travel.
• CSCS card holder (preferred).
• Proficiency with mobile devices (calls, photos, emails, CRM).
• High-pressure water jetting (HPWJ) certification.
• Excellent communication skills.
• DBS check required during onboarding.
• Ability to work on a 24-hour on-call rota.

Characteristics

• Leadership qualities, hands-on approach, and team collaboration skills.
• Positive attitude and problem-solving skills.
• Organized, goal-oriented, and eager to learn.
• Ability to work independently and outdoors.
• Motivated and customer-focused.

Job Details

• Full-time position.
• Salary: £28,000 - £30,000 per year.
• Additional pay through bonus scheme.
• Benefits include company pension.
• Schedule involves overtime and weekend availability.
• Work location on the road.