Drainage Engineer - Southampton (Hampshire)

Neighbourly; Brackley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home service company is seeking a Drainage Engineer to investigate and resolve wastewater issues at domestic and commercial sites. The role involves customer engagement, site surveys, and implementing drainage solutions while ensuring compliance with safety regulations. Ideal candidates will have a background in drainage engineering and excellent communication skills.

Qualifications

• At least 1 year in the drainage sector.
• Technical expertise in drainage.

Responsibilities

• Liaising with customers on site professionally.
• Investigating and diagnosing drainage issues via site surveys.
• Advising and implementing solutions such as drain clearance.

Skills

Communication

Problem-Solving

Drainage Engineering

High-Pressure Water Jetting

Job description

Baseline Information

Job Title: Drainage Engineer

Job Type: Permanent

Location: Southampton (Hampshire)

Type: Field-Based

About Us

Neighborly (without a u) was established over 40 years ago in the United States as a small family business. Since then, it has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market focusing on acquiring and developing premium brands within the home service industry.

Over the past 15 years, Neighborly has expanded to over 330 locations across 6 brands with more than 4,000 frontline staff, gaining a strong reputation for investment and franchisee development, with consistent year-on-year growth.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Brand Info

Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations. It is a key brand within Neighborly, a values-guided global leader of franchise brands focused on home and business maintenance and repair.

Reporting Structure

Reports To: Regional Development Manager

Key Relationships

• Customers
• Head office team

Purpose of the Role

The Drainage Engineer is responsible for attending domestic and commercial sites, investigating wastewater issues, resolving customer problems, and making appropriate recommendations.

Key Responsibilities

1. Liaising with customers on site professionally.
2. Customer service and engagement.
3. Investigating and diagnosing drainage issues via site surveys.
4. Advising and implementing solutions such as drain clearance, de-scaling, root cutting, minor excavations, and patch lining.
5. Performing preventative maintenance.
6. Using high-pressure water jetters, CCTV survey equipment, and rods.
7. Identifying potential concerns and recommending additional work.
8. Interpreting drainage drawings and working independently within expertise areas.
9. Reviewing and adhering to risk assessments and safety regulations.
10. Maintaining a professional appearance and technical knowledge to promote brand awareness.
11. Sharing knowledge with colleagues.
12. Recommending operational improvements to Regional Managers.
13. Ensuring compliance with legislation and regulations.
14. Working efficiently under KPIs and establishing a sense of urgency.
15. Performing other reasonable duties within capabilities.

Experience, Skills, and Knowledge

Experience

• At least 1 year in the drainage sector.
• Ideally 1 year of plumbing experience.
• Technical expertise in drainage.
• Drainage tanker experience preferred.
• Full UK driving license with flexibility to travel.
• CSCS card preferred.
• Proficient in mobile communication and CRM applications.

Skills / Knowledge

• Background in drainage engineering.
• High-pressure water jetting (HPWJ) certification.
• Excellent communication skills.
• DBS check required during onboarding.
• Ability to work on an on-call rota providing 24-hour service.

Behaviours

• Lead proactively, working well with others to achieve results.
• Positive attitude and problem-solving skills.
• Organised, goal-oriented, and eager to learn.
• Enjoy working outdoors and independently.
• Motivated and customer-focused.

Inclusivity Statement

Neighborly is committed to Equal Employment Opportunity, promoting a diverse and respectful work environment free from discrimination and harassment.

Brand

DMD UK Drain Doctor