Drainage Engineer (Stockport)

Neighbourly; Brackley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Drainage Technician, where you will play a vital role in maintaining wastewater systems for both domestic and commercial clients. This hands-on position involves diagnosing and resolving drainage issues, advising customers on solutions, and utilizing advanced equipment like high-pressure water jetters and CCTV cameras. With a strong emphasis on customer service and technical expertise, you will contribute to brand awareness and operational excellence while enjoying a dynamic work environment that values problem-solving and teamwork. If you're motivated and customer-centric, this opportunity is perfect for you.

Qualifications

• 2+ years' experience in the drainage sector required.
• High-pressure water jetting certification is essential.

Responsibilities

• Investigate wastewater works and resolve customer issues.
• Liaise with customers and provide professional service.

Skills

Drainage sector experience

Plumbing principles knowledge

High-pressure water jetting certification

Excellent communication skills

Customer service skills

Problem-solving abilities

Tools

CCTV camera survey equipment

High-pressure water jetters

CRM Application

Job description

The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

• Liaise with commercial and domestic customers on site.
• Customer service - engaging with customers in a professional manner.
• Investigate and diagnose issues via site surveys.
• Advise customers as to solutions and implementing accordingly, this may include:
  - Drain clearance
  - De-scaling and root cutting
  - Performing minor excavations and patch lining
  - Preventative maintenance
• Use high-pressure water jetters, CCTV camera survey equipment and rods.
• Identify potential concerns and making recommendations to customers for additional work.
• Interpret and work with drainage drawings, operating independently in areas of expertise.
• Drive Brand awareness through professional appearance, interactions and technical knowledge.
• Share knowledge and best practice with colleagues.
• Make recommendations to the Regional Development Managers to the success of the region.
• Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand's reputation.

Experience/skills/knowledge:

• 2 year's previous experience of working within the drainage sector.
• Ideally 1 years' experience/knowledge of plumbing principles
• Drainage tanker experience (preferred)
• Full clean UK driving license with flexibility to travel.
• CSCS card holder (preferred)
• Ability to use a mobile telephone (calls, photo's, email and CRM Application etc.).
• High-pressure water jetting (HPWJ) certification
• Excellent verbal and written communication skills
• A DBS check will be part of the on-boarding process
• To be able to work as part of an on-call rota providing a 24 hr service.

Characteristics:

• Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
• Positive, can-do attitude and ability to problem solve
• Organised, goal orientated and willing to learn
• Able to work on your own and enjoy working outside.
• Motivated
• Customer centric

Brand:
DMD UK Drain Doctor