Donor Experience Architect

Scotland's Charity Air Ambulance (SCAA); Perth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

36 days annual leave including public holidays

Death in Service benefit: 3 times annual salary

Optional Private Medical Insurance

Employee Assistance Programme

Enhanced Maternity/Adoption/Paternity Pay

Learning and Development Opportunities

Job summary

A Scottish charity organization is looking for a motivated Supporter Experience Officer to enhance donor relationships and ensure supporters feel valued. This full-time role requires strong communication skills, a creative approach, and experience in donor management. You will be part of a passionate team dedicated to delivering life-saving services across Scotland. Flexible working arrangements are supported.

Qualifications

• Experience working in donor or customer relationship management.
• Strong communication skills with a creative approach.
• Collaborative and proactive with excellent attention to detail.

Responsibilities

• Support delivery of the Individual Giving strategy.
• Shape personalized supporter journeys.
• Engage with wider organization to share stories.

Skills

Communication skills

Creativity

Attention to detail

Organisational skills

Donor relationship management

Tools

CRM database

Job description

A Scottish charity organization is looking for a motivated Supporter Experience Officer to enhance donor relationships and ensure supporters feel valued. This full-time role requires strong communication skills, a creative approach, and experience in donor management. You will be part of a passionate team dedicated to delivering life-saving services across Scotland. Flexible working arrangements are supported.