Donor Engagement & Retention Architect (Hybrid/Remote)

Muslim Hands; Nottingham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Muslim Hands in the United Kingdom is seeking a Donor Engagement and Retention Manager to lead the donor retention strategy, onboarding new donors and nurturing existing supporters while developing a re-engagement plan for lapsed donors.

You will interpret audience insights to design multichannel journeys and work with cross‑departmental teams to put donors at the heart of all communications. The role is hybrid/remote with occasional travel to Nottingham or London.

Qualifications

• Minimum 5 years in a fundraising team with UK fundraising regulations.
• Experience developing donor retention strategies and multi-channel journeys.
• Strong analytical skills and ability to interpret audience insights.
• Clear, strategic communicator with a self-starter mindset.

Responsibilities

• Develop a donor retention strategy across multiple channels.
• Own retention budget and monitor KPIs.
• Build onboarding and re-engagement journeys via email, SMS, app, web.
• Collaborate with back-office teams to set up and optimize journeys.
• Provide monthly retention performance reports to leadership.
• Champion donor-centric communications across the organization.

Skills

Donor retention

Analytical skills

Strategic thinking

Communication

Education

Relevant qualification or equivalent

Job description

Muslim Hands in the United Kingdom is seeking a Donor Engagement and Retention Manager to lead the donor retention strategy, onboarding new donors and nurturing existing supporters while developing a re-engagement plan for lapsed donors.

You will interpret audience insights to design multichannel journeys and work with cross‑departmental teams to put donors at the heart of all communications. The role is hybrid/remote with occasional travel to Nottingham or London.