Donor Care Supervisor

NHS Blood and Transplant; York and North Yorkshire; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Extensive induction

Rotas published 6 weeks ahead

No night shifts

Flexible working

27 days annual leave

Pension scheme

Learning culture

Wellbeing support

Job summary

NHS Blood and Transplant is seeking a flexible, customer-focused supervisor to lead Donor Carer staff and support blood donors during donation sessions. Reporting to the Sister/Charge Nurse, you will help ensure smooth operations with a focus on clinical and operational excellence.

Responsibilities include supervising staff, managing on-session activities, and handling administration while providing a welcoming environment for donors.

Qualifications

• Experience dealing with the public and delivering quality customer care.
• Proven supervisory and leadership abilities in healthcare or similar setting.
• Ability to handle confidential information.
• Willingness to learn digital skills and new technology

Responsibilities

• Supervise Donor Carer staff and support on-session activities.
• Manage session setup, vehicle loading/unloading, and paperwork.
• Handle admin tasks to support the team and ensure smooth donor flow.
• Organise session activities and welcome donors to create a positive experience.

Skills

Public interaction

Leadership

Supervisory skills

Communication

Education

NVQ Level 4

Equivalent work experience

Tools

Microsoft Office

Digital hand-held devices

Job description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

Are you great with people and looking for variety in your work? This is your chance to be part of something incredible while fast-tracking your career.Were looking for a flexible, customer-focused individual to supervise Healthcare Assistants who welcome and support blood donors during donation sessions. Reporting to the Sister/Charge Nurse, youll play a key role in ensuring the smooth running of sessions with a focus on clinical and operational excellence.

If you have experience working with the public, excellent communication, leadership, and supervisory skills, and thrive under pressure, we want to hear from you.Well provide intensive training in Donor Care skills, allowing you to confidently lead and work in various roles within six months. Beyond that, well support your growth in leadership, equipping you to excel in all aspects of this rewarding role.

Main duties of the job

In this role,

you will be part of a team delivering professional, caring, and customer-focused service to blood donors.

You will support the Sister/Charge Nurse by supervising Donor Carer staff, managing on-session activities, overseeing vehicle loading and unloading, session setup, and paperwork.

You will also handle administrative tasks to support the team.Your role will include organizing session activities and ensuring donors are welcomed, their needs respected, and their contributions appreciated.

Regular handling of blood bags, needles, and equipment up to 13 kg is required. You will help ensure every donor has a positive experience and feels encouraged to return.

You will be working on a shift basis but, the normal hours for this role are 6 days per fortnight including weekends. Early shifts start at 07:30 and finish 17:30. Late shifts start at 10:00 and finish 21:00, this will be 8.33 hour days.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer:

• Extensive induction and training programme
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

Next steps

This vacancy will close at 23:59 on 8th November 2026; however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

The assessment process for this role will include: a single interview, a session visit. Interviews are anticipated to be held on 16th and 23rd November 2026 – subject to confirmation.

Person Specification

Qualifications

• NVQ Level 4 in Customer Service, Business or equivalent qualification OR equivalent work experience (see Experience and Knowledge above)
• Willingness to learn new technology skills and undergo digital training

Experience

• Experience in dealing with the public and delivering quality customer care
• Able to demonstrate supervisory and leadership skills in a similar role or healthcare setting
• Experience of dealing with sensitive or confidential matters
• Experience in delivering quality care and service to donors or patients in a similar healthcare setting
• Experience of working with Information Technology information technology such as digital hand-held devices and Microsoft Office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.