Domiciliary Care Coordinator - Client-Centered Scheduling

Brayson Consulting Ltd; Milton Keynes; On-site; GBP 26,000 - 29,000; Full time

Job summary

Brayson Consulting Ltd in Milton Keynes is seeking a Care Coordinator to oversee day-to-day domiciliary care delivery, ensuring safe, person-centred and consistent services. You will coordinate care packages, prepare staff rotas, and liaise with clients, families and care workers to meet agreed outcomes.

You will work with the Registered Manager to maintain high standards of care and regulatory compliance, support safeguarding, and help manage on-call arrangements when required.

Responsibilities

• Coordinate the day-to-day delivery of domiciliary care services.
• Arrange and maintain care worker rotas to ensure all scheduled visits are covered.
• Allocate care workers based on client needs, skills, availability, continuity of care and geographical considerations.
• Respond promptly to changes in care requirements, cancellations, sickness and emergencies.
• Arrange suitable cover for unplanned staff absence.
• Monitor scheduled visits and address missed, late or cancelled visits promptly.
• Coordinate new care packages and assist with the smooth commencement of services.
• Liaise with clients, families, care workers and other professionals regarding care arrangements.
• Assist with the preparation, implementation and review of client care plans.
• Ensure care workers have access to current and accurate care instructions.
• Monitor changes in clients' circumstances and care needs.
• Escalate significant changes in a client's condition or circumstances to the Registered Manager and relevant professionals.
• Support reviews of care packages and contribute to person-centred care planning.
• Ensure clients' preferences, dignity, independence and individual outcomes are reflected in the delivery of care.
• Maintain effective communication with clients and their representatives.
• Support the Registered Manager with staff induction, training and competency processes where required.
• Support the Registered Manager in maintaining compliance with CQC regulations, company policies and relevant legislation.
• Recognise and appropriately respond to safeguarding concerns.
• Immediately elevate safeguarding concerns in accordance with company procedures.
• Maintain accurate records of safeguarding concerns and actions taken.
• Follow the company's safeguarding policy and relevant statutory guidance.
• Promote the safety, dignity and wellbeing of clients at all times.
• Act as a key point of contact between clients, families, care workers and management.
• Communicate effectively with healthcare professionals, local authorities and other relevant organisations when required.
• Maintain confidentiality in accordance with GDPR and company policies.
• Assist with the preparation of reports, audits and management information.
• Where required as part of the agreed role, the Care Coordinator may participate in an on-call or out-of-hours arrangement

Job description

Brayson Consulting Ltd in Milton Keynes is seeking a Care Coordinator to oversee day-to-day domiciliary care delivery, ensuring safe, person-centred and consistent services. You will coordinate care packages, prepare staff rotas, and liaise with clients, families and care workers to meet agreed outcomes.

You will work with the Registered Manager to maintain high standards of care and regulatory compliance, support safeguarding, and help manage on-call arrangements when required.