Domestic Property Claims Handler

IPS Group Limited; Annesley; Remote; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

IPS Group Limited is seeking an experienced Personal Lines Property Claims Handler to join a remote team. You will manage a portfolio of claims from notification through to settlement, assessing policy coverage and validating costs while delivering professional, customer-focused service.

The role emphasizes technical claims handling, liaising with insurers and third parties, and ensuring regulatory compliance, with opportunities for professional development and advancement.

Qualifications

• Solid understanding of home and landlord property insurance.
• Knowledge of policy wordings, coverage, exclusions and settlement processes.
• Experience liaising with loss adjusters, surveyors and contractors.
• Excellent communication, negotiation and problem-solving skills.
• Regulatory awareness including FCA guidelines and Treating Customers Fairly.

Responsibilities

• Manage personal lines property claims from first notification to settlement.
• Assess policy coverage, exclusions and endorsements to determine claim validity.
• Investigate circumstances, validate costs and negotiate fair settlements.
• Liaise with policyholders, insurers, loss adjusters, surveyors, contractors and other third parties.
• Monitor property repairs and work with suppliers to support resolution.
• Identify potential fraudulent activity and escalate when appropriate.
• Maintain accurate claim records and ensure FCA compliance.
• Contribute to improving processes and customer experience.

Skills

Communication

Negotiation

Problem solving

Caseload management

Attention to detail

Regulatory awareness

Education

Cert CII / CILA or higher

Job description

Remote

An established and growing claims operation is looking for an experienced Personal Lines Property Claims Handler to join its team.

This is an excellent opportunity for someone with a strong background in property claims who enjoys working in a technically focused, customer-driven environment. You will manage a portfolio of claims from notification through to settlement, assessing policy coverage, validating claim costs and ensuring customers receive a professional and efficient service throughout the process.

The Role

• Manage personal lines property claims from first notification through to settlement.
• Assess policy coverage, exclusions and endorsements to determine claim validity.
• Investigate claim circumstances, validate costs and negotiate fair settlements.
• Liaise with policyholders, insurers, loss adjusters, surveyors, contractors and other third parties.
• Monitor property repairs and work with suppliers to support effective claim resolution.
• Identify potential fraudulent activity and elevate concerns where appropriate.
• Handle complaints, technical referrals and more complex claims in line with internal procedures.
• Maintain accurate claim records and ensure compliance with FCA regulations and industry standards.
• Contribute to improving claims processes, service standards and the overall customer experience.

You will have previous experience handling personal lines property claims and be confident managing cases from initial notification through to resolution.

Experience Required

• A solid understanding of home and landlord property insurance.
• Knowledge of policy wordings, coverage, exclusions and settlement processes.
• Experience liaising with loss adjusters, surveyors and contractors.
• Strong communication, negotiation and problem‑solving skills.
• The ability to manage a varied caseload while meeting service standards.
• Good attention to detail and an understanding of regulatory requirements, including FCA guidelines and Treating Customers Fairly.
• Experience identifying and escalating potentially fraudulent claims.
• A Cert CII, Cert CILA or a higher professional qualification would be advantageous.

Additional Information

• Salary of £28,000–£35,000, depending on experience.
• A technically varied role within a specialist property claims environment.
• Opportunities for professional development and further qualifications.

If you have a background in personal lines property claims and are looking for your next opportunity, we'd be keen to hear from you.

Proud member of the Disability Confident employer scheme

Domestic Property Claims Handler

Company: IPS Group Limited

Salary: £28,000 to £34,000 a year

Hours: Full-time

Location: Annesley, NG16

Job type: Permanent