Domestic Heating System Plumber

Sureserve; Harrow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave

Enhanced family leave policies

Sureserve Benefits Hub

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Home & Electronics salary sacrifice

Job summary

Sureserve is seeking a skilled trades professional with a Level 2 plumbing qualification and a full UK driving licence (6 points or less). Experience in social housing and delivering high standards of customer service is desirable.

The role involves field work, maintaining van stock, and liaising with procurement and residents on timelines. The company offers a competitive salary, pension, life assurance, 28 days leave (rising with service), and additional family-friendly policies.

Qualifications

• Experience delivering high levels of customer service
• The ability to work with a diverse customer base
• Level 2 plumbing qualification or equivalent

Responsibilities

• Risk assess work/working environments before starting any works
• Identify materials and parts required to carry out repairs to company standards and log via PDA/IT systems
• Liaise with procurement & admin teams and inform residents of timescales
• Manage allocated van stock and keep levels adequate
• Work flexible hours as needed by the business
• Report vulnerabilities or concerns to management via internal system
• Keep company vehicle clean, wear uniform, and dispose of waste per regulations

Skills

Customer service

Diverse customer base

Education

Level 2 plumbing qualification

Equivalent qualification

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

• To risk assess work/working environments before starting any works to avoid damages or injuries, and undertake all work in accordance with Health & Safety and The Gas Safety (Installation and Use) Regulations (GSIUR) 1998

• To identify materials and parts required to carry out repairs to the set company standard. To record accurate logs of work undertaken and materials used capturing this on the company’s PDA / I.T system

• There any further works are required, to liaise with procurement & admin teams then inform residents of timescale for completion of the work being undertaken

• To manage, control and be responsible for allocated van stock ensuring levels are kept as necessary

• Be prepared to work flexible with the possibility of work outside normal working hours depending on the needs of the business

• Carryout your daily tasks in a helpful and professional approach prioritising customer service

• To report any vulnerabilities or concerns to management via our internal system so it can be addressed and reported back to the appropriate client

• To keep your allocated company vehicle clean and tidy at all times, always wear correct uniform and dispose of any waste to company/HSE regulations

The successful candidate will have

• Level 2 plumbing qualification or equivalent

• Full UK Driving Licence (6 points or less)

• Experience within Social Housing desirable, but not essential

• Experience delivering high levels of customer service

• The ability to work with a diverse customer base

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks