Domestic Abuse Support Worker

TN United Kingdom; Pontypool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Domestic Abuse Support Workers in Pontypool. This role involves providing tailored support to women and young people affected by domestic abuse. You will be the first point of contact for service users, offering crisis intervention and connecting them with essential services. The position requires flexibility, including some weekend work and participation in an on-call service. With generous annual leave, a pension scheme, and a commitment to employee well-being, this is a rewarding opportunity to make a real difference in the lives of those in need.

Benefits

Generous Annual Leave up to 32 days

Pension

Life Assurance

Employee Assistance Program

Flexi Working

Paid Company Sick Pay

Bike to work scheme

Qualifications

• Experience in engaging with external agencies.
• Understanding of child protection issues.

Responsibilities

• Be the first point of contact for service users via various channels.
• Identify and assess the risks and needs of service users.
• Provide immediate crisis intervention.

Skills

Communication Skills

Crisis Intervention

Understanding of Domestic Violence

IT Skills

Teamwork

Emotional Support

Education

SafeLives IDVA Training Certificate

Relevant Degree

Vocational Qualification

Job description

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Domestic Abuse Support Worker, Pontypool

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Client:

Location:

Pontypool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fae31eb6a60

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

I am recruiting several CARING and PASSIONATE Young Person's Domestic Abuse Support Workers on behalf of a fantastic service in the Gwent area.

I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.

You will be supporting women and young people by providing them with an individually tailored support package. There is a need to work flexibly, including some weekends, and also take part in an on-call service.

This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

• Contract: Permanent
• Shifts: Days (occasional flexible working as per service need).
• Location: Gwent wide (working across Blaenau Gwent, Caerphilly,
• Monmouthshire, Newport and Torfaen)

Benefits of the Domestic Abuse Caseworker role:

• Generous Annual Leave up to 32 days
• Pension
• Life Assurance
• Employee Assistance Program - supports your health and well-being at home and work
• Flexi Working
• Paid Company Sick Pay & Emergency Dependent Leave
• Real Living Wage Employer
• Bike to work scheme, among other benefits.

As a Domestic Abuse Support Worker, you will be responsible for the following:

• Be the first point of contact for service users via phone, email, online chat, text and face-to-face
• Identify and assess the risks and needs of service users
• Provide immediate crisis intervention
• Making detailed and accurate reports and ensuring the CRM is always updated
• Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services
• Promote the service
• Undertake training and development to enhance your skills and knowledge

Requirements of the Domestic Abuse Support Worker:

• Ideally hold a SafeLives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
• A driving licence and access to your own vehicle are essential
• Have an understanding of domestic violence and abuse, including the impact on victims and their children
• Understand child protection issues and how to effectively safeguard
• Experience in engaging with external agencies
• Excellent IT and communication skills
• Ability to provide practical and emotional support
• Ability to manage own workload
• Ability to work alone and as part of a team

If you want to make a real difference in lives, click APPLY now!

**Unfortunately, we are unable to offer sponsorship for these positions**

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.