Domestic Abuse Case Manager (AWDO-P15287) in Woking)

AWD online; Woking; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Birthday Day off

Volunteer Days

5% employer pension contribution

Healthcare Cash Plan

Life Assurance at 3 x salary

Annual salary review

Refer a Friend scheme

Benefit Hub access

Job summary

AWD online is seeking a Domestic Abuse Case Manager to help reduce harm and improve victim safety through safeguarding, behaviour change and multi‑agency case management. The role requires safeguarding/public protection or domestic abuse experience, with a hybrid setup in Woking and travel across Surrey.

You will engage high‑risk perpetrators using motivational interviewing, conduct risk assessments and develop safety plans while coordinating with partners to drive long‑term change.

Qualifications

• Relevant degree or vocational qualification, or equivalent experience.
• Experience in safeguarding, public protection or domestic abuse services.
• Experience with multi-agency working including MARAC, MAPPA or similar frameworks.
• Strong understanding of domestic abuse, risk management and victim impact.

Responsibilities

• Deliver structured case management to high‑risk perpetrators.
• Use motivational interviewing and evidence‑based approaches to influence change.
• Complete robust risk assessments and develop safety and support plans.
• Collaborate with MARAC, safeguarding, housing and criminal justice partners.
• Create tailored intervention plans addressing risk factors.
• Promote accountability and maintain accurate records and reports.
• Represent the service at multi‑agency meetings and contribute to decision making.
• Support service development and ongoing evaluation.

Skills

Safeguarding

Public protection

Domestic abuse

Multi-agency working

Motivational interviewing

Risk assessment

Record keeping

Driving licence

Education

Degree or vocational qualification

Tools

Microsoft Office

Case management systems

Job description

Domestic Abuse Case Manager

Make a direct contribution to reducing domestic abuse and improving victim safety through behaviour change, safeguarding and multi-agency case management. A strong fit will bring relevant safeguarding, public protection or domestic abuse experience. Two positions are available.

If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Practitioner, Criminal Justice Case Worker, Behaviour Change Practitioner, Safeguarding Officer, Support Worker, Domestic Abuse Worker, Public Protection Case Worker, Safeguarding Practitioner

Benefits include 27 days annual leave plus bank holidays, a Birthday Day off, 2 paid Volunteer Days, a 5% employer pension contribution and a Healthcare Cash Plan.

SALARY: £31,295 per annum + Benefits

LOCATION: Hybrid role based in Woking, Surrey, with face-to-face and remote work and extensive travel throughout Surrey

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week, Monday to Friday, some weekends/evening work may be required

JOB OVERVIEW

A rewarding opportunity is available for a Domestic Abuse Case Manager to help reduce harm and improve safety within a specialist behaviour change programme.

The Domestic Abuse Case Manager will engage high-risk perpetrators through motivational interviewing, risk management and structured case management, coordinating plans with safeguarding, housing, health and criminal justice partners.

Working across face-to-face and remote settings, the Domestic Abuse Case Manager will manage complex cases, maintain accurate records and contribute to service improvement and long-term behaviour change.

DUTIES

Your duties as the Domestic Abuse Case Manager include:

• Manage High-Risk Caseloads: Deliver structured case management to individuals identified as high-risk perpetrators
• Deliver Behaviour Change Interventions: Use motivational interviewing and evidence-based approaches to influence positive change
• Undertake Risk Assessments: Complete robust risk assessments and develop comprehensive safety and support plans
• Work in Multi-Agency Settings: Collaborate with MARAC, safeguarding, housing and criminal justice partners
• Develop Intervention Plans: Create tailored plans addressing risk factors including substance misuse, housing and wellbeing
• Promote Accountability: Challenge behaviours constructively to encourage responsibility and reduce harm
• Prioritise Victim Safety: Work closely with partner services to keep safeguarding and risk reduction central
• Maintain Accurate Records: Keep case notes, reports and data compliant with legislation and best practice
• Attend Professional Meetings: Represent the service at multi-agency meetings and contribute to decision-making
• Support Service Development: Contribute to continuous improvement, evaluation and best practice initiatives

CANDIDATE REQUIREMENTS

ESSENTIAL

• Relevant degree or vocational qualification, or equivalent experience
• Previous experience within safeguarding, public protection or domestic abuse services
• Experience of multi-agency working including MARAC, MAPPA or similar frameworks
• Strong understanding of domestic abuse, risk management and victim impact
• Knowledge of behaviour change approaches and working with complex or challenging behaviours
• Excellent communication, interpersonal and stakeholder engagement skills
• Ability to manage conflict, crisis situations and high-risk cases
• Experience maintaining accurate records, reports and case management systems
• Competent IT skills including Microsoft Office
• Full driving licence and access to a vehicle, with willingness to travel across the region

DESIRABLE

• Experience working directly with perpetrators of domestic abuse
• Experience supporting individuals with complex needs such as mental health or substance misuse
• Knowledge of motivational interviewing or trauma-informed practice
• Experience working with young people aged 16–25

BENEFITS

• 27 days annual leave per annum, plus bank holidays, increasing with service
• Birthday Day off and option to buy additional annual leave
• 2 paid Volunteer Days each year
• 5% employer pension contribution, matched by a 5% employee contribution
• Healthcare Cash Plan and Life Assurance at 3 x salary
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

This role is subject to an Enhanced DBS check with the additional barred list check. All required checks will be undertaken as part of the pre-employment process for any successful candidate.

JOB REF: AWDO-P15287