Domestic Abuse Helpline Specialist

Reflectivepractice; Coventry; On-site; GBP 11,341 - 13,862; Full time

Job summary

Reflectivepractice in Coventry is seeking a Helpline Practitioner to provide essential support to individuals experiencing domestic abuse. This role involves responding to helpline calls, assessing risk, and making referrals to appropriate services.

The ideal candidate will have experience in domestic abuse support, excellent communication skills, and a commitment to empowering individuals. The position offers a permanent contract with part-time hours on weekends and weekdays.

Qualifications

• Experience working within domestic abuse or related support services.
• Strong knowledge of domestic abuse legislation and safeguarding.
• Ability to maintain professional boundaries and confidentiality.

Responsibilities

• Respond to helpline calls from victims and professionals.
• Provide emotional support and practical advice.
• Assess risk and identify appropriate support options.
• Advocate on behalf of service users.
• Maintain accurate and timely records.

Skills

Experience in domestic abuse support services

Excellent communication skills

Risk assessment skills

Administration and record-keeping

Empathetic approach

Education

Good standard of education

Job description

Reflectivepractice in Coventry is seeking a Helpline Practitioner to provide essential support to individuals experiencing domestic abuse. This role involves responding to helpline calls, assessing risk, and making referrals to appropriate services.

The ideal candidate will have experience in domestic abuse support, excellent communication skills, and a commitment to empowering individuals. The position offers a permanent contract with part-time hours on weekends and weekdays.