Domestic Abuse Helpline Advocate & Risk Advisor

IDAS (Independent Domestic Abuse Service); Barnsley; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training and development

Competitive salary £29,542

26 days annual leave + bank holidays

Contributory pension scheme

Employer-paid health cash plan

National discount schemes

Job summary

IDAS (Independent Domestic Abuse Services) in Barnsley is seeking dedicated professionals to join our frontline safeguarding and victims support team. You will deliver high-quality safety advice via the helpline, conduct risk assessments, and refer clients to internal and external services.

The role involves liaising with housing, health, social services, police and legal professionals, delivering daytime and out-of-hours support, and promoting equality, diversity, and inclusion.

Responsibilities

• Deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse via the IDAS helpline.
• Complete risk assessments and safety plans to reduce harm and support wellbeing of individuals and families.
• Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to MARAC and represent them as needed.
• Liaise with housing, health, social services, police, and legal professionals to advocate for clients.
• Participate in the delivery of both daytime and out-of-hours helpline services.
• Support clients in making their homes safer and accessing refuge or counselling services where appropriate.
• Highlight safeguarding concerns and report them in line with IDAS procedures.
• Champion equality, diversity, and inclusion by ensuring services are accessible and responsive to the needs of all communities.

Job description

IDAS (Independent Domestic Abuse Services) in Barnsley is seeking dedicated professionals to join our frontline safeguarding and victims support team. You will deliver high-quality safety advice via the helpline, conduct risk assessments, and refer clients to internal and external services.

The role involves liaising with housing, health, social services, police and legal professionals, delivering daytime and out-of-hours support, and promoting equality, diversity, and inclusion.