Domestic Abuse Caseworker — Help Victims Thrive (Hampshire)

Victim Support; Basingstoke; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Welcome bonus

Pension

Enhanced allowances

Discounts

Financial wellbeing

Wellbeing support

EDI networks

Sustainable travel

Career development

Job summary

Victim Support in Basingstoke is seeking a dedicated Caseworker for our Domestic Abuse team. The role is office-based with regular travel across Hampshire, delivering tailored support plans and information to service users affected by crime.

You will manage a caseload, conduct risk and needs assessments, liaise with partners, and maintain confidential records on a case management system. Excellent communication, IT skills, and resilience are essential.

Qualifications

• Understanding the impact of crime on victims and experience in multi-agency settings.
• Experience managing a caseload and completing risk & needs assessments is beneficial.

Responsibilities

• Manage a caseload of service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients

Skills

Caseload management

Risk assessment

Needs assessment

Interpersonal skills

IT skills

MS Office

Tools

Case management system

Job description

Victim Support in Basingstoke is seeking a dedicated Caseworker for our Domestic Abuse team. The role is office-based with regular travel across Hampshire, delivering tailored support plans and information to service users affected by crime.

You will manage a caseload, conduct risk and needs assessments, liaise with partners, and maintain confidential records on a case management system. Excellent communication, IT skills, and resilience are essential.