Supporter Experience Officer

Battersea Dogs & Cats Home; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave

Discounted gym memberships

Employee Assistance Programme

Generous pension contributions

Healthcare cash plan

Season ticket loans

Job summary

Battersea Dogs & Cats Home is seeking a Supporter Experience Officer to deliver an exceptional experience to supporters across the organisation, through personalised, multis-channel communications that retain support and boost engagement.

You will develop retention programmes, work with internal teams and agencies, monitor campaign performance, and help drive income for Battersea while upholding our brand and values.

Qualifications

• Experience designing multis-channel supporter journeys.
• Ability to analyse campaign performance and inform strategy.
• Collaborate with teams and external agencies on campaigns.
• Proven track record in donor retention and engagement.

Responsibilities

• Deliver supporter retention communications across email, text, phone, and mail.
• Develop materials for campaigns aligned with Battersea branding.
• Analyse campaign performance to maximise net income.
• Represent the Battersea brand to inspire fundraisers and the public.

Skills

Multichannel communications

Donor engagement

Campaign analysis

Stakeholder collaboration

Tools

CRM systems

Job description

The Supporter Experience Officer is responsible to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.

Overall Objectives

• Develop and deliver supporter retention communications as part of the overall supporter journey programme. These are across a range of media including email, text, telephone and mail, and are to be delivered in a cost-effective manner and in-line with set targets.
• Maximise support for Battersea through contacting donors across a range of media at the relevant time with relevant communications.
• Develop materials for communications and campaigns, liaising with internal teams and agencies to develop and produce effective, results-generating materials, in line with Battersea messaging and brand.
• Analyse and monitor campaign performance to deliver maximum net income for Battersea and ensure that data is informing the supporter experience strategy.

Appropriately represent the Battersea brand, inspiring fundraisers, and the public alike.

What we can offer you

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we'll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Tuesday 15th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s)

• First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026
• Second round (In person) - Week commencing 5th October 2026

For more information about the role, please download our Recruitment pack.