Documentation Lead: AI-Powered Product & API Docs

Artificial Labs; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Life insurance of 4 * base salary

On-site gym and shower facilities

Enhanced maternity and paternity pay

Team social events and company parties

Salary exchange on pension and nursery

Job summary

Artificial is building a new generation of documentation for insurance technology. We are seeking an experienced Technical Writer to own client-facing product documentation and to lead internal and API documentation initiatives.

You will shape information architecture, set editorial standards, and collaborate with engineering and integrations to ensure high-quality, accessible content for brokers, underwriters and operations teams.

Qualifications

• 6+ years in technical writing, documentation engineering or a closely related discipline.
• Demonstrable experience producing end-user product documentation, plus developer documentation for API guides.
• Hands-on experience owning documentation tooling and docs-as-code workflows.
• Portfolio showing clear, accessible writing for technical and non-technical readers.

Responsibilities

• Own client-facing product documentation end-to-end: strategy, IA, standards and content quality.
• Manage the internal documentation gap backlog and route gaps to authors.
• Steward internal docs site and API docs: set standards and keep pipelines healthy.
• Interview engineers about new features and demystify them for non-technical readers.

Skills

Technical writing

Documentation engineering

Docs-as-code workflows

API documentation

Editing

Tools

Git-based authoring

Static site generators

CI pipelines

OpenAPI

Job description

Artificial is building a new generation of documentation for insurance technology. We are seeking an experienced Technical Writer to own client-facing product documentation and to lead internal and API documentation initiatives.

You will shape information architecture, set editorial standards, and collaborate with engineering and integrations to ensure high-quality, accessible content for brokers, underwriters and operations teams.