Document Template Specialist

Restore Plc; West of England; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Pension scheme

Group Critical Illness Cover

Medicash Cash Plan

Employee Assistance Portal

Cycle to Work Scheme

EV Salary Exchange Scheme

Wellbeing Time

Volunteering Time

Job summary

Restore Information Management is seeking an entry-level, tech-focused specialist to build and maintain document templates using our in-house Prism software. You will analyse data from customer documents and provide ongoing support as templates evolve.

You will rewrite healthcare letters into plain English and accessible formats (Braille, Audio, Large Font, ClearRead), manage template changes, and log all activities in a structured way to ensure quality and timeliness.

Qualifications

• Excellent written and verbal communication skills.
• Logical, methodical mindset with strong problem-solving ability.
• Accurate with keen attention to detail.
• Enthusiasm for learning new software and systems.
• Able to work in a team and independently.
• Comfortable working in a fast-paced environment with deadlines.

Responsibilities

• Build, configure and maintain document templates using our in house software.
• Analyse and extract data from structured documents.
• Investigate and troubleshoot template and software issues.
• Rewrite healthcare documents into plain English and accessible formats (Braille, Audio, Large Font).
• Ensure high standards of accuracy and quality control in response to change.
• Support customers with queries related to documents and data extraction.
• Follow pre-defined procedures and documentation to aid timely task resolution.
• Produce and maintain a clear log of activities.

Skills

Communication skills

Problem solving

Attention to detail

Learning new software

Teamwork

Adaptability

Time management

Self-motivation

Tools

In-house Prism software

Job description

Using our bespoke Prism software, you will be required to build and maintain document templates by analysing and extracting data from our customers documents. You will be part of a team building new templates for our customers, whilst also providing ongoing support to our existing customers as they make regular changes to their document templates. This role is fast paced and technically focused, suitable for candidates with an interest in tech, systems and data. You will also be required to rewrite healthcare letter templates into plain English, allowing patients to receive their letters in a format they require, such as Braille, Audio, Large Font or ClearRead.

• Build, configure and maintain document templates using our in house software
• Analyse and extract data from structured documents
• Investigate and troubleshoot template and software issues
• Rewrite healthcare documents into accessible formats for patients (plain English, Braille, Audio, Large Font)
• Ensure high standards of accuracy and quality control in response to change
• Support customers with queries related to documents and data extraction
• Following pre-defined procedures and documentation to aid timely task resolution
• Producing and maintaining a clear and concise log of activities
  A logical, methodical mind-set with a strong capability for problem solving
• Be accurate and have a keen eye for detail
• An enthusiasm for learning new software
• Excellent written and verbal communication skills, that demonstrate professionalism and a customer focus (Essential)
• Adaptable and open to change
• Work quickly and efficiently in a fast-paced environment with tight deadlines (Essential)
• Experience within an entry level tech-based role or an entry level tech/software course
• Experience working with structured data or documents
• Proven ability to work without supervision, but can communicate progress (Essential)
• Proven ability to work in a team environment (Essential)
• Ability to sit for prolonged periods of time working on DSE (Essential)
• Plan, control and organise their own activities whilst working on more than one task
  Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today's fast-paced market., At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions. With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.
  Annual leave entitlement (25 days increasing annually up to 30 days)
• Generous pension scheme
• Group Critical Illness Cover
• Medicash Cash Plan
• Employee Assistance Portal & access to discounts
• Cycle to Work Scheme
• Electric Vehicle Salary Exchange Scheme
• Weekly Wellbeing Time
• Dedicated Volunteering Time

Restore Commitment to Disability Confidence We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. We are committed to a fair, transparent, and inclusive recruitment process. We do not use AI to screen, score, or reject CVs. Every application is reviewed by a member of our recruitment team, ensuring candidates are assessed on their skills, experience, and potential.