Document Services Operator

Owen Reed; City Of London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Owen Reed in London seeks an experienced Document Services Operator to support high-volume document production and management. The role demands technical proficiency, accuracy and the ability to interpret detailed work requests with proactive communication.

The successful candidate will handle formatting, cross-referencing, and conversions across Word, Excel, PowerPoint, Visio and PDF tools, ensuring adherence to firm standards and timely delivery.

Qualifications

• A college degree or professional certification preferred; equivalent experience considered.
• Experience as a word processor in a legal/financial services setting is required.
• Must meet tight deadlines in a high-pressure environment with professional client service.

Responsibilities

• Revise, format, cross-reference documents to firm standards.
• Convert documents to Word, Excel, PowerPoint and Visio.
• Generate, update and revise tables of contents and mail merges.
• Create and modify PDFs, forms, and electronic closing binders.
• Produce and tailor PowerPoint presentations with branding consistency.
• Develop organisation charts, flowcharts and timelines in Visio/PowerPoint.
• Format documents in Excel for printing; produce basic charts.
• Provide technical support to clients for software issues.

Skills

Detail-oriented

Verbal and written communication

Analytical ability

Education

College degree or business certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Outlook

Adobe Acrobat

OmniPage

Nuance Power PDF

Litera Compare

DocXtools

Job description

Location: London, UK

Working Hours: Thursday to Monday, 6.00am–2.00pm

Owen Reed is looking to recruit an experienced Document Services Operator to join a prestigious firm in London.

This is an excellent opportunity for a technically proficient, highly efficient and detail-oriented Document Services Operator. The successful candidate will possess advanced document-production skills, exceptional accuracy and the ability to interpret and analyse detailed work requests and complex projects.

Candidates must be flexible, proactive and collaborative, demonstrating clear ownership of their professional development and providing regular updates on the progress of their work.

The standard working hours for this position are Thursday to Monday, 6.00am–2.00pm. Flexibility to work overtime when required is essential.

Position Overview

The Document Services team is seeking an experienced Operator with excellent technical acumen and a highly efficient approach to document production.

The successful candidate must possess strong attention to detail and be a proactive team player with excellent verbal and written communication skills. They must be able to interpret and analyse instructions relating to detailed work requests and projects.

The Document Services Operator must demonstrate flexibility and take ownership of developing their skill set, managing their workload and communicating clear status updates regarding their work product.

Essential Duties and Responsibilities

This list is not exhaustive and may be supplemented or amended as necessary.

• Expertly revise, format, compare and cross-reference documents.
• Convert documents from various formats into Microsoft Word, Excel, PowerPoint and Visio while adhering to the firm’s established best practices.
• Generate, update and revise tables of contents.
• Create and run mail merges.
• Complete defined-terms checks and reformat documents using the firm’s approved standards and tools.
• Modify, compile and redact PDF documents.
• Create forms, electronic closing binders and bookmarks using Adobe Acrobat.
• Create, revise and reformat PowerPoint presentations while maintaining the firm’s branding standards.
• Create and modify organisational charts, flowcharts and timelines using Visio and PowerPoint.
• Use Excel to reformat documents, prepare spreadsheets for printing, and create basic formulas and charts.
• Provide responsive technical support to clients, including software troubleshooting.

Qualifications

Education and Professional Experience

• A college degree or business certification is preferred; equivalent professional experience will also be considered.
• Previous experience working as a word processor within a legal or financial services organisation is required.
• Proven ability to meet demanding deadlines in a high-pressure environment while maintaining a professional manner and delivering exceptional client service.

Technical Skills

Advanced knowledge of the following software applications is required:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Outlook
• Adobe Acrobat
• OmniPage
• Nuance Power PDF
• Litera Compare
• DocXtools