Document and Business Solutions Operations Supervisor

TN United Kingdom; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Document and Business Solutions Operations Supervisor to lead their Business Services Team in Bournemouth. This role requires a proactive leader who excels in customer service and operational management. You will oversee daily operations, ensuring quality and efficiency while managing a dedicated team. Your ability to communicate effectively and drive continuous improvement will be key to success. Join a dynamic environment where your leadership can make a significant impact on service delivery and operational excellence. This is an exciting opportunity to contribute to a forward-thinking organization.

Qualifications

• Strong leadership and communication skills are essential for this role.
• Experience in managing change and staff development is required.

Responsibilities

• Oversee daily operations and manage staff for efficient workflow.
• Ensure quality control and adherence to operational procedures.

Skills

Leadership

Communication

Time Management

Organizational Skills

Problem Solving

Client Management

Self-Motivation

Tools

Microsoft Office

Job description

Document and Business Solutions Operations Supervisor, Bournemouth

Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

0259007df07f

Job Views:

5

Posted:

06.04.2025

Job Description:

Join our Business Services Team to lead and innovate in customer service and operational management.

As a Document and Business Solutions Operations Supervisor in the Business Services Team, you will ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. You will be required to have a 'can-do' attitude with a flexible approach, using your own initiative to provide mail, courier, and print solutions to internal clients. You will work as part of a team to support the Document and Business Solutions (DBS) operation and other tasks within the management team.

You will be responsible for the day-to-day oversight and operational management of staff. You will actively manage the team and operation to ensure work requests and volumes receive the correct workforce and processes are adhered to providing quality output without errors. You will also be the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.

Job Responsibilities:

• Manages teams and leads by example, focusing on attendance, operational discipline, and continuous improvement measures across the operation.
• Documents in a clear and concise manner during shift handovers to maintain operational consistency across all shifts.
• Provides management oversight and guidance on all operational procedures and workflows.
• Ensures quality control on the end-to-end production process, offering experienced insight into quality management procedures.
• Takes ownership of the annual review of Job Aids/Supplements and creates new documents as applicable.
• Oversees production equipment usage to ensure it meets the highest standards, in line with job or user specifications.
• Manages and oversees all maintenance and repairs for production equipment.
• Monitors and controls the production workflow and achievement of delivery deadlines to ensure efficient production management.
• Controls and monitors inventory across the operation, maintaining metrics to manage wastage within the agreed tolerance for the operation.
• Manages the process and controls for mail and courier responsibilities.

Required Qualifications, Capabilities, and Skills:

• Strong written and spoken English skills.
• Demonstrated leadership, communication, and people skills.
• Excellent time management and organizational skills.
• Understanding of print and automated insertion technologies in a busy production environment.
• Good working knowledge of key Microsoft programs and ability to analyze data.
• Experience with handling client requests/issues and managing product and service expectations.
• Organized, efficient, and self-motivated.
• Experience in managing change, process, and staff development.

Preferred Qualifications, Capabilities, and Skills:

• Experience with Automated Document Factory (ADF) workflow is a distinct advantage.
• Experience in Statement Printing.
• Experience in quality management procedures.
• Experience in managing vendor relationships.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 06/04/2025 by TN United Kingdom