Customs Brokerage Agent

Expeditors; Frome; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Job summary

Expeditors is seeking a detail‑oriented team player for a Customs Brokerage role based in the UK. You will handle document intake, prepare entries, and ensure timely clearance while delivering exceptional customer service.

The role requires strong communication, organizational skills and a proactive approach in a fast‑paced environment. Candidates should be familiar with customs SOPs and able to verify shipment information, collaborating with customers and internal teams to resolve issues and

Qualifications

• Experience in customs brokerage or import/export processes is a plus.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in data handling.
• Able to work in a fast paced, team oriented environment.

Responsibilities

• Receive documents and prepare customs entries in customs software.
• Understand Import & export SOPs and ensure timely data entry.
• Ensure timely customs clearance and communicate with customers.
• Adhere to applicable customs regulations and customer instructions.
• Verify documentation matches shipment details and resolve discrepancies.
• Record communications in shipment files and use tools to identify improvements.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Time management

Computer skills

Tools

Excel

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

To ensure the proper and timely clearance and release of consignments, while providing an exceptional customer service within the Customs Brokerage department.

Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels.

Attention to detail is essential to be successful within this role. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent interpersonal, organizational & time management skills in addition to the professional attitude that exemplifies the Expeditors culture.

Major Duties and Responsibilities

• Receive documents.
• Prepare customs entries in Customsware or other customs software.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.
• A good understanding of customs procedures and the customs declaration process
• Scrutinizing documents and other information sources to ensure that sufficient information is available to prepare a customs declaration is in accordance with customs regulations.
• Adhere, where applicable to non-customs regulations (SPS shipments, licensing requirements, prohibitions and restrictions)
• Adhere to the clearing instructions provided by the customer
• Verification that documentation/information provided covers the shipment being customs cleared (e.g. weights and numbers indicated on commercial documentation matches the information provided on the transportation documents)
• Identify missing or incorrect information on commercial invoices
• Correctly, following customers instructions as taken up in the “Customer SOP” with regards to HTS classification, customs value determination, origin of goods, and the applicability of preferential rates of duty or treatment.
• Recording all communications with customs in the relevant shipment file.
• Identify and implement improvement opportunities via our tools ( Profiles, Edoc lift)
• High level of knowledge and usage of Expeditors systems tools and applications (e.g. expo.Customs, e.Doc, CFIT, ETMS, expo,Accounting)
• High level of knowledge and usage of applicable customs declaration software.
• Work with Customs Compliance Management and Customs Brokerage management to ensure customs brokerage activity in is compliance with regulations, company policies and standards.

Expeditors Key Performance Expectations

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Performance Expectations

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Personal Development

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Culture

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Qualifications

Skills

• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word, PowerPoint).

Additional Information

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan