Distribution Planner – Customer Experience & Logistics

Breedon Group plc; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tailored salary

Company Pension Scheme

25 days annual leave

Share Saver Scheme

Life Assurance

Employee Assistance Programme

Product discounts

Learning opportunities

Job summary

Breedon Group plc is seeking a Distribution Coordinator at Leeds Concrete Plant to ensure on-time deliveries and high-quality customer service. You will plan and monitor distribution to meet customer promises while optimising EBIT, working with Commercial, Operations and Transport teams.

Role focuses on accurate order capture, proactive plan development, and strong communication with customers. The ideal candidate will be able to manage competing priorities and adapt to changing conditions.

Qualifications

• Experience coordinating customer service and distribution activities.
• Strong planning and organisational skills with ability to manage multiple priorities.
• Proficiency in MS Office and CRM systems for order capture and data management.

Responsibilities

• Maintain visibility of production and transport to shape distribution plans.
• Capture and place customer orders accurately in Breedon’s systems.
• Build and optimise distribution plans to meet customer needs and support Commercial/Operations teams.
• Plan driver rest times and ensure adherence to H&S policies.
• Contact customers the day before delivery to confirm orders and schedules.
• Respond to changes in plans to minimise customer impact and inform customers promptly.
• Ensure data integrity and capture declined orders and lost volume for insights.
• Foster strong customer relationships to identify sales opportunities and inform the Commercial Team.
• Monitor KPIs like plan adherence to improve customer experience and distribution efficiency.
• Implement changes aligned with Customer & Commercial Excellence initiatives.

Skills

Customer service

Planning

MS Office

Tools

CRM software

Job description

Breedon Group plc is seeking a Distribution Coordinator at Leeds Concrete Plant to ensure on-time deliveries and high-quality customer service. You will plan and monitor distribution to meet customer promises while optimising EBIT, working with Commercial, Operations and Transport teams.

Role focuses on accurate order capture, proactive plan development, and strong communication with customers. The ideal candidate will be able to manage competing priorities and adapt to changing conditions.