Distribution Operations Analyst — Revenue Growth & Channel Strategy

Hilton; Watford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Job summary

Hilton Watford is seeking a Distribution Operations Analyst to help hotels maximize incremental revenue through approved online distribution channels. You will educate hotels on internal systems and various channels, identify opportunities to improve market share, and act as the operational liaison between online channels and Hilton Worldwide.

You will analyze weekly and monthly booking production, provide revenue insights to hotel management, coordinate activations and communications, conduct

Qualifications

• Experience working in a hospitality environment.
• Analytical thinking with quantitative and qualitative analytics skills.
• Understand Hilton’s business processes and systems related to Revenue Management and Distribution.
• Able to analyze large information sets and provide constructive feedback.
• Strong interpersonal and communication skills to explain complex issues clearly.
• Capable of juggling multiple projects and prioritizing tasks.
• Proficient in Windows and Microsoft Office, Smartsheet and Google Docs.
• Sound judgment and decision-making to recommend optimal solutions.

Responsibilities

• Analyse weekly and monthly booking production reports to identify availability, booking and rate trends in online distribution channels by property.
• Provide internal systems support and revenue analysis results to hotel management that impact availability and revenue production.
• Coordinate activations, solicitations and communications with vendors and Hilton staff.
• Conduct regular channel audits and follow QA processes for issues.
• Create, maintain and communicate hotel-level Operations guides, initiatives and training materials.
• Provide support to Managers and team members.
• Collaborate with internal teams to support Commercial Services objectives.
• Support other functions during high demand and share workload.
• Work on projects affecting CRS, GDS and OTA distribution channels.
• Identify and implement efficiencies through automation to save time and money or generate revenue.

Skills

Hospitality

Analytics

Revenue Mgmt

Data analysis

Communication

Problem solving

Time management

Windows / MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Smartsheet

Google Docs

Job description

Hilton Watford is seeking a Distribution Operations Analyst to help hotels maximize incremental revenue through approved online distribution channels. You will educate hotels on internal systems and various channels, identify opportunities to improve market share, and act as the operational liaison between online channels and Hilton Worldwide.

You will analyze weekly and monthly booking production, provide revenue insights to hotel management, coordinate activations and communications, conduct