Analyst Distribution Operations

Hilton; Watford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Job summary

Hilton Watford is seeking a Distribution Operations Analyst to help hotels maximize incremental revenue through approved online distribution channels. You will educate hotels on internal systems and various channels, identify opportunities to improve market share, and act as the operational liaison between online channels and Hilton Worldwide.

You will analyze weekly and monthly booking production, provide revenue insights to hotel management, coordinate activations and communications, conduct

Qualifications

• Experience working in a hospitality environment.
• Analytical thinking with quantitative and qualitative analytics skills.
• Understand Hilton’s business processes and systems related to Revenue Management and Distribution.
• Able to analyze large information sets and provide constructive feedback.
• Strong interpersonal and communication skills to explain complex issues clearly.
• Capable of juggling multiple projects and prioritizing tasks.
• Proficient in Windows and Microsoft Office, Smartsheet and Google Docs.
• Sound judgment and decision-making to recommend optimal solutions.

Responsibilities

• Analyse weekly and monthly booking production reports to identify availability, booking and rate trends in online distribution channels by property.
• Provide internal systems support and revenue analysis results to hotel management that impact availability and revenue production.
• Coordinate activations, solicitations and communications with vendors and Hilton staff.
• Conduct regular channel audits and follow QA processes for issues.
• Create, maintain and communicate hotel-level Operations guides, initiatives and training materials.
• Provide support to Managers and team members.
• Collaborate with internal teams to support Commercial Services objectives.
• Support other functions during high demand and share workload.
• Work on projects affecting CRS, GDS and OTA distribution channels.
• Identify and implement efficiencies through automation to save time and money or generate revenue.

Skills

Hospitality

Analytics

Revenue Mgmt

Data analysis

Communication

Problem solving

Time management

Windows / MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Smartsheet

Google Docs

Job description

Job Identification: 228978

Job Category: Global Third Party Channels

Job Schedule: Full time

Position Statement

The Distribution Operations Analyst will be responsible for assisting Hilton worldwide hotels in maximizing incremental revenue opportunities via approved online distribution channels, providing continuing education to hotels about internal systems and various online distribution channels, identifying opportunities to impact market share, and acting as the operational liaison between online distribution channels and Hilton Worldwide.

What will I be doing?

As a Team Member in this role, you will be required to:

• Analyse weekly and monthly booking production reports to identify availability, booking and rate trends in online distribution channels by property
• Provide internal systems support and revenue analysis results to hotel management team that impact availability and revenue production
• Coordinate new/participating hotel activations, solicitations, terminations, and any ongoing communication regarding online distribution channels with the vendor, GDM, IT, 3rd Party Distribution and Hilton Worldwide regional and corporate staff
• Conduct regular channel audits and follow established QA process for resolving system issues.
• Create, maintain and communicate hotel-level Operations guides, initiatives, and training material including regular review for content relevancy
• Provide support to Managers and fellow team members
• Collaborate with other internal teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives
• Support other functions when demand is high by sharing the workload regardless of your core team responsibilities.
• Work with other corporate teams on special project/program requests that impact CRS, GDS, and OTA distribution channels
• Work on identifying and implementing efficiencies using automation or streamlining that save time and money or generate additional revenues
• Perform any other job duties as directed

Direct Reports: None

What are we looking for?

Qualifications

The success in this role will demonstrate itself through the following attributes and skills:

Required Qualifications

• Experience working in a hospitality environment
• Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to creatively identify the strengths/weaknesses of alternative and differentiated solutions, conclusions or approaches to hard problems
• Ability to develop and maintain a deep understanding of Hilton’s business processes and systems as they relate to Revenue Management, Distribution and Sales across brands and geographies
• Ability to analyse extensive amounts of information and provide constructive feedback and direction through application of critical thinking and discernment
• Strong interpersonal and communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
• Capability to handle multiple projects within deadlines; work effectively under time and resource constraints; effectively balance multiple, concurrent demands and appropriately prioritize responsibilities
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• Proficiency in Windows and Microsoft Office applications, Smartsheet and Google Doc
• Ability to exercise sound judgment and decision‑making skills to consider the relative costs and benefits of potential actions and to provide recommendations and assist in execution of optimal solutions.

Preferred Qualifications

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelors / Undergraduate Degree or equivalent experience in-lieu thereof

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.