Distribution Centre Team Lead – Fast-Paced Patient Care

Manpower Group (UK); Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Manpower Group (UK) is seeking an interim Distribution Centre Team Leader to join a fast-paced outbound operation in Leeds (Tingley). This 12-month role leads a team to ensure accurate, timely fulfilment of medical device orders, drives service excellence, and builds a high-performing culture with emphasis on quality and compliance.

The role requires 37.5 hours per week, Monday to Friday, and the potential for extension beyond the initial term based on business needs.

Qualifications

• Proven experience leading a team in a fast-paced operational or distribution environment.
• Strong focus on customer service, quality, and delivery performance.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to interpret performance data and drive improvements.
• Coach, develop, and engage teams.
• Continuous improvement mindset and adaptability.

Responsibilities

• Lead and manage a team to ensure all outbound orders are fulfilled accurately and within SLAs.
• Prioritise and manage patient-critical orders with urgency.
• Monitor daily performance against KPIs including SLA adherence, quality, and productivity.
• Drive a right first time approach with high standards of quality and compliance.
• Identify and resolve operational issues, minimising risk to service and delivery.
• Analyse performance data, conduct root cause analysis, and implement improvements.
• Champion continuous improvement and enhance processes and efficiency.
• Work cross-functionally with Customer Service, Quality, and Transport to deliver seamless operations.
• Inspire, coach, and develop team members to reach potential.
• Deliver clear performance management, including regular feedback, 1:1s, and development planning.
• Ensure compliance and quality standards are met.
• Foster a positive, inclusive, high-performance culture aligned to company values.
• Recognise and reward performance and address gaps.
• Encourage open communication and proactive problem-solving.

Skills

Team leadership

Operational distribution experience

Customer service focus

Communication skills

Analytical mindset

Problem-solving

Job description

Manpower Group (UK) is seeking an interim Distribution Centre Team Leader to join a fast-paced outbound operation in Leeds (Tingley). This 12-month role leads a team to ensure accurate, timely fulfilment of medical device orders, drives service excellence, and builds a high-performing culture with emphasis on quality and compliance.

The role requires 37.5 hours per week, Monday to Friday, and the potential for extension beyond the initial term based on business needs.