Dispensing Optician Practice Manager

Zest Business Group Ltd; Greater London; Presencial; GBP 41.000 - 50.000; Jornada completa

Descripción de la vacante

Zest Optical in London is recruiting a Dispensing Optician Manager to partner with the Director and translate the vision of a luxury independent practice into everyday excellence. You will oversee dispensing, styling, and service levels, shaping patient journeys and events in a premium setting.

As the right hand to the owner, you’ll lead a small team, drive growth, and ensure outstanding patient care in a design-led environment known for its exclusive eyewear and client experience.

Formación

• GOC-registered Dispensing Optician required.
• Experience in leadership/management of a practice.
• Strong eye for style and guiding patients to eyewear that suits them.

Responsabilidades

• Work with the Director to turn long-term plans into daily actions.
• Shape and deliver a styling-led patient experience with focus on consultation and product selection.
• Plan and run trunk shows, events and community activity to raise the practice profile and loyalty.
• Lead and develop the team to ensure a consistent premium experience for every patient.
• Monitor dispensing metrics and implement practical improvements.

Conocimientos

GOC-registered

Leadership

Customer styling

Commercial awareness

Event planning

Team development

Descripción del empleo

Dispensing Optician Manager | London | Luxury Independent Practice | £45,000 DOE

Work side by side with the Director of a luxury independent practice, turning long-term plans into day-to-day reality.

About the Opportunity

Zest Optical are supporting a luxury, boutique independent practice in South West London. It's a long-established, Director-led business with a loyal patient base and strong clinical foundations. That includes advanced OCT imaging, dry eye treatment and myopia management for children, alongside a carefully chosen collection of independent and designer eyewear.

The vision for what comes next is clear: a more personal, more considered, genuinely premium experience at every step of the patient journey. In practice, that means patients are styled rather than left to browse. The frame display is deliberately edited, with much of the collection held back so every recommendation feels personal rather than picked off a wall. There are trunk shows, community events and bespoke patient journeys that give people a reason to come back, and a reason to tell their friends.

The Director is looking for a Dispensing Optician to work alongside them as a genuine right hand, someone who can take that vision and make it happen day to day.

The Role

• Dispensing Optician Manager role within a well-established, luxury independent practice in South West London


• Work closely with the owner to develop and drive the business, turning longer-term plans into day-to-day reality


• Shape and deliver a styling-led patient experience, where the consultation comes first and carefully chosen product second


• Plan and run trunk shows, brand events and community activity that raise the practice's profile and build patient loyalty


• Lead and develop the team so the premium experience is consistent, whoever the patient sees


• Keep a close eye on how the practice is performing, including dispensing conversion, average order value and event results, and turn what you see into practical improvements


• Stay hands‑on as a dispenser and set the standard for how patients are looked after

What We're Looking For

• GOC-registered Dispensing Optician


• Management or leadership experience in practice. The title matters less than what you've actually driven and improved


• A real eye for style and confidence in guiding patients towards eyewear that suits who they are, not just their prescription


• Commercial instinct: comfortable with numbers and growth without losing warmth with patients


• Ideas, energy and ownership. You'll want to try things, run events and take responsibility for the results


• Someone who wants to operate at a higher level and has outgrown simply running a busy dispensing floor

What's on Offer

• Salary up to £45,000, depending on experience


• A senior, influential role working directly with the owner, with real input into where the business goes


• A premium, design‑led environment built around time and care rather than volume


• Freedom to shape events, patient journeys and the overall experience


• Supportive, close-knit independent practice culture

Interested?

This is one for a Dispensing Optician who's ready to step beyond running the day and start shaping what a practice can be.