Dispensing Optician Practice Manager

Zest Business Group; Greater London; On-site; GBP 42,000 - 45,000; Full time

Job summary

Zest Optical is supporting a luxury boutique independent practice in South West London. They seek a Dispensing Optician Manager to join as a genuine right hand to the Director, turning long-term plans into daily reality and shaping a premium patient experience.

You'll lead the dispensing team, drive events and patient journeys, and work directly with the owner to grow the business while maintaining exceptional service and eyewear presentation.

Qualifications

• GOC-registered Dispensing Optician.
• Experience in managing or leading a team in practice.
• Strong sense of style and ability to guide patients toward suitable eyewear.

Responsibilities

• Lead and develop the dispensing team to ensure a premium experience.
• Collaborate with the owner to shape business strategy and day‑to‑day delivery.
• Drive styling-led consultations and personal patient journeys.
• Plan and run trunk shows, brand events and community activity.
• Monitor performance metrics and implement practical improvements.
• Stay hands-on as a dispenser and set high service standards.

Skills

Dispensing Optician

Leadership

Commercial acumen

Job description

Dispensing Optician Manager | London | Luxury Independent Practice | £45,000 DOE

Work side by side with the Director of a luxury independent practice, turning long-term plans into day-to-day reality.

About the Opportunity

Zest Optical are supporting a luxury, boutique independent practice in South West London.It's a long-established, Director-led business with a loyal patient base and strong clinical foundations.That includes advanced OCT imaging, dry eye treatment and myopia management for children, alongside a carefully chosen collection of independent and designer eyewear.

The vision for what comes next is clear: a more personal, more considered, genuinely premium experience at every step of the patient journey.In practice, that means patients are styled rather than left to browse.The frame display is deliberately edited, with much of the collection held back so every recommendation feels personal rather than picked off a wall.There are trunk shows, community events and bespoke patient journeys that give people a reason to come back, and a reason to tell their friends.

The Director is looking for a Dispensing Optician to work alongside them as a genuine right hand, someone who can take that vision and make it happen day to day.

The Role

• Dispensing Optician Manager role within a well-established, luxury independent practice in South West London
• Work closely with the owner to develop and drive the business, turning longer-term plans into day-to-day reality
• Shape and deliver a styling-led patient experience, where the consultation comes first and carefully chosen product second
• Plan and run trunk shows, brand events and community activity that raise the practice's profile and build patient loyalty
• Lead and develop the team so the premium experience is consistent, whoever the patient sees
• Keep a close eye on how the practice is performing, including dispensing conversion, average order value and event results, and turn what you see into practical improvements
• Stay hands-on as a dispenser and set the standard for how patients are looked after

What We're Looking For

• GOC-registered Dispensing Optician
• Management or leadership experience in practice.The title matters less than what you've actually driven and improved
• A real eye for style and confidence in guiding patients towards eyewear that suits who they are, not just their prescription
• Commercial instinct: comfortable with numbers and growth without losing warmth with patients
• Ideas, energy and ownership.You'll want to try things, run events and take responsibility for the results
• Someone who wants to operate at a higher level and has outgrown simply running a busy dispensing floor

What's on Offer

• Salary up to £45,000, depending on experience
• A senior, influential role working directly with the owner, with real input into where the business goes
• A premium, design-led environment built around time and care rather than volume
• Freedom to shape events, patient journeys and the overall experience
• Supportive, close-knit independent practice culture

Interested?

This is one for a Dispensing Optician who's ready to step beyond running the day and start shaping what a practice can be.