Dispatcher

JD.COM; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Dispatcher to join their dynamic team. In this pivotal role, you will be responsible for planning and optimizing delivery routes, ensuring timely deliveries, and resolving logistical challenges in real-time. Your expertise will contribute significantly to enhancing operational efficiency and customer satisfaction. If you thrive in a fast-paced environment and possess strong analytical and communication skills, this is an exciting opportunity to make a difference in the logistics sector. Join a forward-thinking company committed to sustainability and efficiency in supply chain management.

Qualifications

• Bachelor's degree in logistics or related field is required.
• Experience as a dispatcher or logistics coordinator is essential.

Responsibilities

• Plan and optimize delivery routes based on efficiency.
• Communicate with drivers and support delivery challenges.
• Monitor delivery performance to improve customer satisfaction.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Time-management skills

Communication skills

Proficiency in Microsoft Office

Ability to handle stress

Adaptability

Education

Bachelor's degree in logistics

Bachelor's degree in supply chain management

Bachelor's degree in business administration

Tools

Logistics software

Route optimization tools

Job description

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

About the Role

As a Dispatcher, you will be responsible for efficiently planning delivery routes, coordinating drivers, and ensuring timely deliveries. You will play a key role in optimizing operational efficiency and resolving logistical challenges in real-time.

Your Responsibilities

• Plan and optimize daily delivery routes based on efficiency and customer requirements.
• Adjust routes dynamically based on traffic, distance, and real-time issues.
• Communicate with drivers and provide support for delivery challenges.
• Monitor delivery performance and improve on-time delivery rates.
• Ensure high delivery success rates and customer satisfaction.
• Work closely with the operations manager and IT team to enhance routing systems.

Required Skills & Qualifications

• Minimum Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Experience as a route planner, dispatcher, or logistics coordinator.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Ability to handle stress and adapt quickly to changes.
• Effective communication skills to coordinate with drivers and teams.
• Familiarity with logistics software and route optimization tools is a plus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain and Other

Industries

Transportation, Logistics, Supply Chain and Storage