Dispatch Operator

EGGER Retail Products GmbH; Hexham; On-site; GBP 32,078,000 - 45,687,000; Full time

Benefits offered by this job

Competitive salary and pension with 1x

Annual Christmas bonus and gift

26.5 days annual holiday

On-site restaurant

Free fruit each week

Free on-site parking

Sustainability-focused employer across

Job summary

EGGER UK is seeking a Despatch Operator to join our team in the Gatehouse in Hexham. You’ll be the first contact for drivers, visitors and contractors, ensuring safe and efficient movement of people, vehicles and products.

The role is full-time with a competitive hourly rate (£13.57) and annual pay (£28,225), rising for shift/weekend coverage. Benefits include health and wellbeing initiatives and on-site facilities.

Qualifications

• Good IT skills including Word, Excel and Outlook.
• Strong organisational and administrative abilities.
• Excellent communication and customer service skills.
• Proactive approach to problem-solving.
• High level of accuracy and attention to detail.
• Understanding of health and safety principles.
• Ability to remain calm and professional with competing priorities.

Responsibilities

• Co-ordinate site logistics to ensure dispatch activities run smoothly and safely.
• Operate the site weighbridge for inbound and outbound vehicles.
• Coordinate vehicle movements between trailer park and manufacturing facilities.
• Register visitors, contractors and drivers per site security requirements.
• Operate the switchboard outside normal office hours.
• Support emergency procedures as part of the Emergency Contact Centre.
• Provide a professional and welcoming first impression of EGGER to site visitors.

Skills

Communication

Customer service

Organisational skills

Problem solving

Attention to detail

Health & safety awareness

Calm under pressure

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

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Are you organised, customer-focused and looking for a role where no two days are the same?

EGGER UK is seeking a Despatch Operator to join our team in the Gatehouse in Hexham. As the first point of contact for drivers, visitors and contractors, you'll play a vital role in ensuring the safe and efficient movement of people, vehicles, and products across our site. This is an excellent opportunity to join one of Northumberland's largest manufacturing employers, working within a supportive team and a business committed to quality, innovation and sustainability.

City: Hexham (UK) Contract Type: Full-time Job-Code: 7227 Department:Materials Management and Logistics

£13.57 per hour/£28,225 per annum. Salary rises to £16.58 when covering shifts/weekends.

What You'll Be Doing

As a Dispatch Operator, you'll be responsible for coordinating site logistics and ensuring all dispatch activities run smoothly and safely. Key duties include:

• Processing goods issue transactions and maintaining accurate records.
• Operating the site weighbridge for inbound and outbound vehicles.
• Coordinating vehicle movements between the trailer park and manufacturing facilities.
• Registering visitors, contractors and drivers in line with site security requirements.
• Operating the switchboard outside normal office hours.
• Supporting emergency procedures as part of the site's Emergency Contact Centre.
• Providing a professional and welcoming first impression of EGGER to all site visitors.

What We're Looking For

We're looking for someone who enjoys working in a fast-paced environment, can communicate confidently with a wide range of people, and has a strong attention to detail.

You'll ideally have:

• Good IT skills, including Microsoft Word, Excel and Outlook.
• Strong organisational and administrative abilities.
• Excellent communication and customer service skills.
• A proactive approach to problem-solving.
• A high level of accuracy and attention to detail.
• An understanding of health and safety principles.
• The ability to remain calm and professional when managing competing priorities.

Previous experience within logistics, transport, dispatch, gatehouse, reception or administration environments would be beneficial, although full training will be provided.

Why Join EGGER?

At EGGER, we're proud to be the largest manufacturing employer in Northumberland. Our people are at the heart of our success, and we're committed to creating opportunities for growth, development and wellbeing.

Our Benefits Include:

• Competitive salary and pension scheme with Life Assurance.
• Annual Christmas bonus and gift.
• 26.5 days annual holiday (plus statutory holidays!).
• Health, lifestyle and wellbeing assessments.
• Tailored training and development opportunities.
• Career progression within a successful international business.
• Employee wellbeing initiatives and support programmes.
• Subsidised on-site restaurant.
• Free fruit each week.
• Free on-site parking.
• The opportunity to work for a sustainability-focused manufacturer operating across 11 countries.

About EGGER

EGGER is a leading global manufacturer of wood-based materials for furniture, interior design and construction. Sustainability, innovation and customer service are central to everything we do, and we're proud to offer stable, long-term careers within a modern manufacturing environment.

Interested?

If you're looking for a varied role where you can make an important contribution to the smooth running of our operations, we'd love to hear from you.

Closing date for applications is 5 October 2026

Your Contact

Philip Maloney, HR, T [phone]

About EGGER

We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing - manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.