Compliance Team Leader

JLA Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Life assurance

Company pension

Free parking

Eye care vouchers

Cycle-to-work

Staff benefits hub

Annual leave 25 days

Flexible working

Family leave policies

Refer a Friend bonus

Job summary

JLA Limited is seeking to embed a high-performance sales culture and develop strong relationships with the team to deliver individual and team targets. The role focuses on coaching, driving inquiries to closure, and maintaining performance metrics.

You will lead customer-focused sales activities, ensuring timely conversion of digital leads, and collaborate with senior stakeholders to raise overall sales performance and service quality.

Qualifications

• Embedding a high-performance sales culture and coaching team to meet targets.
• Inspiring sales agents to deliver performance and customer satisfaction.
• Ensure digital leads are converted within SLA.

Responsibilities

• Inspiring sales agents to deliver performance and customer satisfaction.
• Ensuring digital leads are converted within SLA.
• Organise and tracking of all potential leads maintaining MIS.
• Resolution and removal of blockers to support target achievement.
• Generate and share information on individual and team performance.
• Provide quality customer service, modelling company values.
• Achieve and monitor KPI progress daily to monthly.
• Senior stakeholder engagement across the wider business.
• 121 coaching on sales relevant areas to improve performance.

Skills

Sales leadership

Coaching

Customer service

Stakeholder engagement

Job description

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target.

Key tasks

• Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
• Ensuring digital leads are converted within agreed SLA’s
• Organise and tracking of all potential leads maintaining MIS.
• Resolution and removal of blockers to support target achievement.
• Generate and share information on individual and team performance.
• Provide quality customer service, role modelling values in all interactions with clients.
• Achieve and monitor the progress of KPI’s on a daily / weekly/monthly basis
• Senior stakeholder engagement across the wider business
• 121 coaching on sales relevant areas to improve performance

People Management

• Daily coaching and development of team members.
• Manage any employee relations issues in line with the policies set out by the business.
• Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
• Identify address any training and development needs and ensure teams have a personal development plan.
• Hold team briefing sessions / workshops to update the team on best practice.
• Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner.
• Own individual and team call observation feedback to manage and improve sales quality
• Completion of regular performance reviews and support goal setting